Responsibilities
Provide a high level of customer service to students and staff
Follow up on students who require academic support, and engage them in an intervention plan where required
Issue warning letters according to the Institute's policies and procedures
Responding to and managing a range of student enquiries and issues
Coordinating and scheduling classes
Preparing student and trainer paperwork for courses
Data entry of student enrolments, attendance and student completions
Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
Auditing student files for compliance
Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
Issuing offer letters and listing with the agents and the marketing team only if required
Skills and experience




Demonstrated experience in Education/RTO
Minimum 2-3 years of Education/RTO experience required
Student management and AVETMISS system knowledge
Advanced user-level experience with AVETMISS systems required
Proven customer service, interpersonal and communication skills
Professional can-do attitude, always willing to solve any problem
Ability to adapt to change and manage complex systems
Valid Australian work visa or work rights required for this position
Job benefits and perks
Excellent working conditions
This role offers the chance to further develop your technical and industry knowledge
Only shortlisted candidates will be contacted.
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📌 Rto Admin & Student Services Specialist (Melbourne)
🏢 RTOPilot
📍 Melbourne