ACON is Australia's largest health promotion organisation specialising in community health, inclusion, and HIV responses for people of diverse sexualities and genders.
Established in ****, ACON works to create opportunities for people in our communities to live their healthiest lives.
We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do.
As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.
Job Description
Job Description
We're looking for an experienced and compassionate Care Coordinator /Counsellor to join ACON's Clinical Services team and provide critical support toLGBTQ+ people and people living with HIV experiencing complex andintersecting challenges.
This isn't just another counselling role.
It's an opportunity to help improve accessto mental health, health, housing and community services while supportingpeople through periods of vulnerability and significant life challenges.
This is a full-time position (70 hours per fortnight) based in our Gadigal (Surry Hills) office.
What's Care Coordination Team you say?
You'll be part of ACON's Care Coordination and Counselling team, which providestrauma-informed, culturally responsive and client-led short-term interventions forLGBTQ+ people and people living with HIV.
The team supports people experiencing mental health concerns, suicidal crisis orideation, housing insecurity, disability, substance use issues, gender affirmation needsand other complex psychosocial challenges.
Through counselling, care coordination,advocacy, safety planning and referrals, we work to reduce barriers, challenge stigmaand strengthen pathways to health and wellbeing.
Ok, so what's the role?
The Care Coordinator / Counsellor delivers short-term counselling, care coordination,referrals and advocacy services to LGBTQ+ communities and people living with HIVusing evidence-based and trauma-informed approaches.
You will:
Deliver counselling, care coordination, advocacy and referral services to clientsexperiencing complex psychosocial challenges.
Undertake comprehensive psychosocial and risk assessments, develop supportplans and provide therapeutic and crisis interventions that achieve positiveclient outcomes.
Coordinate services and referrals with health, housing,



community andgovernment agencies to support client access to the right services at the righttime.
Provide crisis intervention, risk assessment and safety planning for clientsexperiencing mental health concerns and suicidal distress.
Maintain accurate client records, outcome measures and service data whilecontributing to service quality improvement initiatives.
Participate in supervision, reflective practice, team meetings and professionaldevelopment activities to maintain best-practice service delivery.
Who are we looking for?
Someone with qualifications in social work, counselling, psychology or a relateddiscipline, and eligibility for accreditation with a relevant professional body.
Someone with at least three years' experience delivering counselling, carecoordination or case management services to people with complexpsychosocial needs.
Someone with demonstrated experience undertaking psychosocial and riskassessments, crisis intervention, safety planning, advocacy and carecoordination.
Someone with a strong understanding of trauma-informed, strengths-based andhealing-centred practice frameworks.
Someone with knowledge of health, mental health, housing and communityservice systems and experience supporting people to navigate services such asCentrelink, NDIS, housing services, gender-affirming care and other supportsystems.
Someone committed to working with LGBTQ+ communities, people living withHIV, Aboriginal and Torres Strait Islander communities, culturally diversecommunities and people with disabilities.
Someone who exercises sound professional judgement and thrives in bothautonomous and collaborative working environments.
What else can we tell you?
Salary:
Starting from $100,****** (Gross Annual Salary PLUS Superannuation and Leave Loading).
Location:
ACON's Gadigal (Surry Hills).
Hours:
Full time (70 hours per fortnight)on an ongoingcontract.
Not-For-Profit Salary Packaging:
Currently up to $35,000 gross up value, enabling you to keep more of your salary, and pay less tax ($15,900 Expenses + $2,650 Meals, tax free).
Flexibility and Wellbeing:
Working from home arrangements available from the first day,



free comprehensive counselling services through our Employee Assistance Program and dedicated quiet spaces across office locations.
Generous Leave Entitlements:
Including an additional 5 days at the end of the year for our shutdown period, additional Personal/Carer's Leave days above NES.
Community Leave Entitlements:
First Nations Cultural and Ceremonial Leave, Gender Affiliation Leave, Paid Parental Leave (both caregivers 14 weeks), Public Holiday Swap and more!
Career Growth
: Tailored learning and development planning, annual learning allowance and education scholarships to encourage continuous learning, and paid education leave.
Flare Benefits
: Enjoy exclusive employee perks, including discounts from leading retailers, wellbeing providers and financial institutions
By joining ACON, you'll be part of Australia's largest LGBTQ+ health organisation,working to create healthier lives and more inclusive communities.
We strongly encourage applications from Aboriginal and Torres Strait Islander people,people from culturally and linguistically diverse backgrounds, people with disabilities,and people of all genders and sexualities.
For more information on the role, please contact Milo Brayovic, Team Leader ClinicalServices, on ******
Desired Skills and Experience
Understanding of the systemic and social issues facing LGBTQ+SB Aboriginal and Torres Strait Islander peoples including brotherboys and sistergirls, culturally and linguistically diverse or marginalised communities, and people living with disabilities and people living with HIV.
Demonstrated knowledge and experience supporting clients to access and navigate the social services sector including MyHousing, Centrelink, Victims of Crime, NDIS, gender-affirming care and other community-based organisations and mental health services.
Demonstrated experience collaborating with clients on psychosocial assessments, goal setting and care planning, advocacy, building referral pathways, risk assessment, and use of evidence‐based Client Outcome Measurement tools.
Demonstrated experience of working within a trauma‐informed, strengths based and healing framework.
Strong understanding of and commitment to working with ACON's communities, including people of diverse sexualities, trans and gender diverse people, and people living with and affected by HIV.
For more information about our recruitment, please contact ACON's People and Culture Team at ****** or **************.
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📌 Care Coordinator / Counsellor - Sydney
🏢 ACON
📍 Sydney