Customer Service Officer – Appointment Setter

Location: South Australia
Employment: Casual | 12–30 Hours Per Week
Pay: $30–$35 Per Hour + Commission + Superannuation

Join a Growing Australian Company – Flexible Hours, Great Team & Excellent Earning Potential!

Are you confident on the phone, love speaking with people, and enjoy working in a fast-paced, target-driven environment?

Just Quality is looking for energetic, motivated Customer Service Officers to join our growing South Australian team!

We're offering casual positions with 12–30 hours per week, a competitive hourly rate of $30–$35 plus commission, and the opportunity to earn more by achieving great results.

This isn't your typical customer service role. You'll be speaking with customers who have already expressed interest in our products and helping them take the next step towards improving their homes.

No previous appointment-setting experience? No problem! If you have a great attitude, enjoy talking to people, and are willing to learn, we'll provide all the training you need.

The Role

As a Customer Service Officer, your primary responsibility will be contacting potential customers, qualifying their enquiries, and booking quality appointments for our in-home Sales Consultants.

You'll be working in a busy, supportive office environment where teamwork, customer service, and performance are key.

Your daily responsibilities will include:

- Appointment Setting: Contact warm leads generated through our marketing campaigns and book in-home consultations.

- Inbound & Outbound Calls: Confidently manage a high volume of calls while providing a friendly and professional customer experience.

- Customer Engagement: Build rapport, understand customer needs, and create excitement about our products and services.

- Lead Qualification: Ask the right questions to ensure appointments are suitable and properly qualified.

- Appointment Management:



Work closely with the sales team to maximise appointment availability and keep schedules full.

- CRM Management: Accurately record customer information, update enquiries, and manage follow-up activities.

- Customer Service: Assist customers with general enquiries and direct calls to the appropriate departments when required.

What We're Looking For

We're hiring for attitude, not just experience!

We want confident, enthusiastic people who enjoy having conversations, building relationships, and achieving goals.

To be successful, you'll ideally have:

- A confident, friendly, and engaging phone manner.

- Excellent communication skills and the ability to build rapport quickly.

- A positive attitude and willingness to learn.

- Motivation to achieve targets and earn commission.

- Strong organisational skills and attention to detail.

- Confidence using computers and learning recent systems.

- A reliable, energetic, and team-focused approach.

- Previous customer service, call centre, or appointment-setting experience is an advantage, but not essential.

Most importantly, we want people who bring positive energy to work, enjoy speaking with customers, and take pride in achieving results.

What's In It For You?

$30–$35 Per Hour + Commission
Earn a competitive casual hourly rate, plus additional commission for your performance. The better your results, the greater your earning potential!

Flexible Casual Hours – 12–30 Hours Per Week




Enjoy casual employment with flexible hours to suit your availability and our business needs.

Warm Leads – No Cold Calling
Speak with customers who have already enquired about our products through our advertising and marketing campaigns.

Full Training Provided
No appointment-setting experience required! We provide structured training, proven scripts, product knowledge, and ongoing coaching to help you succeed.

Supportive & Energetic Team Environment
Be part of a motivated team that works together, celebrates success, and encourages everyone to achieve their best.

Opportunities for Career Progression
As Just Quality continues to grow nationally, there are opportunities to develop your skills and progress into more senior positions.

Established Australian Company
Join a successful home improvement business with over 10 years of experience and a strong reputation for quality products and workmanship.

About Just Quality

Established in 2015, Just Quality is a growing Australian home improvement company specialising in premium products, including outdoor blinds, roller shutters, plantation shutters, artificial turf, pergolas, roofing, garage doors, and more.

With established operations in South Australia and Queensland, we're continuing to expand nationally.

Our success is driven by our people, and we believe in rewarding hard work, recognising great performance, and providing opportunities for our team to grow.

Our culture is built around accountability, teamwork, continuous improvement, and celebrating success.

Ready to Join Us?

If you're a people person who loves talking on the phone, enjoys achieving targets, and wants the opportunity to earn great commission while working flexible casual hours, we want to hear from you!

Apply now with your resume and a brief cover letter telling us why you'd be a great addition to the Just Quality team!

📌 Customer Service Officer (Unley)
🏢 Just Quality
📍 Unley