Service Scheduler

Permanent Position | Thebarton, Adelaide SA

- Monday to Friday | 8:00am – 4:00pm

- Full-time, permanent chance

- Join an national service operation

About the Company

Our Client is a recognised name in the automatic door industry, providing solutions that support the safe, reliable and efficient movement of people through commercial and industrial environments.

With a focus on service delivery and customer satisfaction, the team is looking for an organised and proactive Service Scheduler to help coordinate daily service operations and ensure technicians are where they need to be, when they need to be there.

About the Role

Based in Thebarton, this is a hands-on coordination role suited to someone who enjoys planning, problem-solving and keeping operations running efficiently.

Reporting to the Branch Manager, you will work closely with the Service Manager, technicians, subcontractors and customers to coordinate service calls, manage maintenance schedules and ensure jobs are completed efficiently.

This is an ideal opportunity for someone with strong organisational skills and experience in scheduling, service coordination or administration who is ready to take ownership of a busy service schedule.

Key Responsibilities

- Coordinate and maintain daily and weekly service schedules for technicians and subcontractors.

- Receive, log and prioritise incoming service requests, ensuring jobs are allocated appropriately.

- Liaise with customers to confirm appointments, provide updates and respond to service enquiries.

- Work closely with the Service Manager to manage preventative maintenance schedules and upcoming service requirements.

- Monitor job progress and proactively address scheduling conflicts, delays and changing priorities.

- Prepare service quotations and assist with promoting service contracts.

- Maintain accurate service records,



job details and customer information across Simpro, HubSpot and relevant client portals.

- Monitor job completion, invoicing requirements and outstanding service work.

- Coordinate with technicians and subcontractors to ensure they have the information required to complete their work.

- Provide general administrative and operational support to the Service Department as required.

What You'll Bring

- Previous experience in service scheduling, service coordination, dispatch or a similar administrative role.

- Strong organisational and time management skills, with the ability to coordinate multiple jobs and competing priorities.

- Excellent communication skills, both written and verbal, with confidence liaising with customers and field-based personnel.

- A proactive approach to problem-solving, with the ability to think on your feet when schedules change.

- Strong computer skills and confidence using scheduling systems, CRM platforms and Microsoft Office.

- A high level of accuracy and attention to detail when maintaining records and coordinating service activities.

- The ability to work independently while contributing positively to a team environment.

- A customer-focused mindset and a commitment to delivering reliable service.

Experience in the automatic door, facilities management, electrical, mechanical services or trades industries will be highly regarded, but is not essential.

Why Apply?

- Competitive salary, depending on experience.

- Consistent Monday-to-Friday working hours, 8:00am – 4:00pm.

- A varied role combining scheduling, customer interaction and operational coordination.

- The opportunity to take ownership of a key function within the Service Department.

Interested?

If you're an organised and solutions-focused professional who enjoys coordinating people, managing schedules and keeping operations moving, we'd love to hear from you.

Apply now to be considered for this opportunity.

#scr-Elisabetta.Atkins

📌 Service Scheduler (Thebarton)
🏢 Jobwire
📍 Thebarton