About Allied Integrated Management:

Allied Integrated Management is a leading provider of integrated services across Australia, delivering security, cleaning, facilities management, maintenance, pest control, and support services across retail, commercial, government, and industrial sectors.

Our National Operations Centre (NOC) plays a critical role in coordinating operations across multiple service streams and ensuring the consistent delivery of safe, compliant, and high-quality services to our clients.

As Allied continues to grow nationally, we are seeking a highly organised, detail-oriented NOC Admin Officer to support both security and facilities operations through effective scheduling and administrative support.

Position Summary

The NOC Admin Officer is responsible for supporting the delivery of Allied’s national operations by coordinating work orders, monitoring service activities, scheduling contractors and field staff, and ensuring compliance across both security and facilities services.

Working within Allied’s National Operations Centre, this role provides real-time operational support across multiple client sites, ensuring preventative maintenance, security operations, incidents, and service requests are managed efficiently and professionally.

This role is suited to someone with strong administrative capability, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Rostering and Workforce Scheduling

- Prepare, maintain, and update rosters to ensure adequate operational coverage across all sites nationally.

- Coordinate shift allocations, rotating rosters, weekend coverage,



and public holiday schedules in line with operational requirements.

- Liaise with the NOC Supervisor or Manager to identify staffing gaps and address resourcing requirements.

- Maintain accurate records of attendance, timesheets, overtime, leave, and shift changes.

- Monitor roster compliance, including shift start and finish times, scheduled breaks, and handover requirements.

- Communicate roster updates and changes to relevant team members in a timely manner.

- Assist with forecasting staffing requirements based on operational demand, planned maintenance, and anticipated workload.

- Maintain up-to-date roster records and ensure all changes are documented and approved in accordance with company procedures.

- Support the onboarding and scheduling of current team members in coordination with the NOC Supervisor or Manager.

- Ensure rosters comply with applicable workplace requirements, fatigue management guidelines, and company policies.

Operations Monitoring & Coordination

- Monitor operational activity across security and facilities services through Allied systems including EDGE and associated platforms

- Track and manage service requests, incidents, alarms, and work orders in real time

- Coordinate field staff, technicians, and contractors across national sites





- Maintain accurate job records, updates, and status tracking

- Ensure all tasks are completed within required timeframes and escalate delays where required

Administration & Reporting

- Maintain accurate records of work orders, incidents, and communications

- Prepare shift reports and operational summaries

- Support reporting on KPIs, service performance, and compliance activities

- Maintain up-to-date client, site, and contractor information in Allied systems

- Assist with procurement and coordination of service providers where required

Experience & Qualifications:

- Minimum 2–3 years experience in operations coordination, administration, or scheduling.

- Strong proficiency with Microsoft Office (Excel, Outlook, Teams)

Key Attributes:

- Exceptional attention to detail and administrative accuracy

- Strong organisational and time management skills

- Ability to manage multiple tasks simultaneously

- Calm and professional under pressure

Apply Now

If you’re dependable, alert, and motivated to deliver excellent service in a fast-paced environment, we invite you to join the team at Allied Integrated Management and contribute to Australia’s trusted security network.

Allied Integrated Management is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act 2009.

ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED

📌 National Operations Centre (NOC) Coordinator (Liverpool)
🏢 Allied Integrated Management
📍 Liverpool