Are you passionate about helping customers succeed with innovative technology? Join Central Innovation, a market leader in cutting-edge engineering software and services. We're dedicated to empowering our clients with advanced design tools and cloud-based solutions—and we’re looking for a Customer Success Consultant to be a key part of that journey.

In this role, you’ll be at the heart of the customer experience, guiding clients through the onboarding process and helping them unlock the full value of our Enhanced Subscription Services. You’ll play a crucial role in ensuring their successful adoption of our cloud ecosystem, delivering support, training, and ongoing value.

Location: Melbourne or Sydney. We welcome applications from candidates based in Victoria or New South Wales.

What You’ll Do

- Actively engage new customers to ensure a smooth onboarding experience into our cloud services.

- Drive the adoption and activation of Enhanced Subscription Services, delivering measurable value to clients.

- Conduct satisfaction check-ins, deliver product training sessions, and maintain accurate records of all interactions.





- Provide first-tier technical support and collaborate with sales and technical teams to resolve client issues and optimize their experience.

What You Bring

- Experience in customer success, technical support, or related roles—ideally within the engineering, CAD, or design software space.

- Familiarity with cloud platforms and subscription-based software models.

- Strong communication and relationship-building skills.

- A track record of meeting deadlines, managing multiple priorities, and achieving performance targets.

Who You Are

- Customer-focused, with a genuine passion for helping others succeed.

- A proactive problem-solver who takes initiative and follows through.

- Comfortable working independently and as part of a collaborative, cross-functional team.

This is your prospect to make a real impact—supporting innovation in design and engineering while advancing your career in a forward-thinking tech environment.

Apply now and help shape the future of engineering solutions with Central Innovation.

Please note, this is a role that is full-time working from the Pymble Office in NSW or Clayton Office in Victoria.

You must have permanent residency.

📌 Customer Success Consultant - Engineering Software - MFG (Clayton)
🏢 Central Innovation
📍 Clayton