Temporary Administration & Customer Service - Andrew's Mobile Windscreens

Temporary Administration & Customer Service - Andrew's Mobile Windscreens

Role may extend into Full-Time Permanent for the right person!

Andrew's Mobile Windscreens is part of the Australian Specialised Machinery Glass Group . We are proud family-owned businesses and one of Queensland’s largest independent automotive glazing companies.

We're currently seeking a motivated, reliable, and friendly Customer Service & Administration Qualified to join our close-knit Townsville team. This is a Temporary Role , 40 hours per week , and will be extended to a Full-Time Permanent Role for the right person.

About the Role

You’ll be the first point of contact for our customers, playing a vital role in delivering exceptional service from start to finish. Your day-to-day duties will include:

- Greeting customers face-to-face
- Answering phones and responding to emails promptly
- Quoting jobs and ordering parts
- Coordinating and managing fitters' daily job flow
- Creating clear, detailed task information for technicians
- Keeping customers informed on job progress
- Processing payments and issuing receipts
- Managing compliance paperwork and electronic filing
- Accounts receivable and payable data entry and reconciliation
- Monitoring email inboxes to ensure fast response times
- Supporting simple and project-based jobs, including those in remote locations





This role suits someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering high-quality customer service.

What We're Looking For

- Clear, confident communication skills (written and verbal)
- Exceptional customer service and sales skills
- High attention to detail with accurate data entry
- Strong organisational and time management skills
- Ability to work under pressure and meet tight timeframes
- A friendly, outgoing personality with a team-first mindset
- Confidence using MS Office (Outlook, Word, Excel)
- General knowledge of motor vehicles (advantageous)
- Ability to work independently with limited supervision
- Commitment, loyalty, discretion, and confidentiality

This role is highly team-focused , so the ability to collaborate, share information openly with management, and support colleagues is essential.

Why Join Us?

- Be part of a family-owned, growing Queensland business
- Work with a supportive and experienced team
- Enjoy a wide-ranging role where no two days are the same
- Townsville-based head office
- Opportunity to extend this role to Full-Time Permanent for the right person

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📌 Temporary Administration & Customer Service – Andrew’s Mobile Windscreens (Townsville)
🏢 Australian Specialised Machinery Glass
📍 Townsville