Program Manager – Strengthening Family Connections (Identified)

4870 Cairns Remote Area Aboriginal and Torres Strait Islander Corporation

Posted 2 days ago

Job Description

Program Manager – Strengthening Family Connections – Level 5.1

The Program Manager holds accountability for the quality, compliance, and performance of a diverse suite of family support programs serving Aboriginal and Torres Strait Islander communities across a large and complex geographic footprint.

Leading a team often totwelvestaff including Senior Practitioner, SpecialistWorkersand Case Workers.The Program Manager provides high-level people management, practice oversight, and supervisory leadership while also carrying responsibility for state government and funding body reporting, stakeholder engagement, and remote site operational support. This is a senior leadership role requiring a highly experienced,and systems-focused practitioner with a demonstrated capacity to lead teams and programs effectively across remote and community-controlled service delivery contexts. A deep commitment to Aboriginal and Torres Strait Islander self-determination, the rights and wellbeing of children and families, and the mission of RAATSIC as a community-controlledorganisationis fundamental to this position.

- Demonstrated senior leadership and people management capability, with the ability to lead, supervise, and develop a diverse multidisciplinary team oftenor more staff across multiple programs and sites
- Sound knowledge of family support, child protection, and domestic and family violence service systems in Queensland, including the legislative, policy, and funding frameworks underpinning FWB, FPP,



and community-controlled service delivery
- Advanced understanding of trauma-informed, strengths-based, and culturally protected practice frameworks, with the ability to embed these across program operations and team culture
- Demonstrated ability to provide high-level practice oversight and supervision, supporting Senior Practitioners and Specialist Workers tomaintainreflective, evidence-informed, and legislatively compliant casework practice
- Strong program management skills, including the ability to plan,monitor, and evaluate service delivery across multiple concurrent programs, manage budgets, and drive continuous improvement in program performance and outcomes
- Demonstrated experience preparing andsubmittinggovernment and funding body reports, witha high levelof accuracy, attention to detail, and understanding of contractual compliance obligations
- Proven ability to manage remote service delivery, with an understanding of the unique challenges and opportunities of delivering community services in remote Aboriginal and Torres Strait Islander communities
- Highly developed stakeholder engagement and relationship management skills, with the ability torepresentthe organisation effectively with government agencies, funding bodies, community organisations, and Aboriginal and Torres Strait Islander communities and Elders
- Excellent written and verbal communication skills, including the ability to produce high quality reports, briefing papers, correspondence, and program documentation for a range of audiences
- Strong analytical and critical thinking skills, with the ability toidentifyand

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