Pacific Blue is seeking a Customer Service Operations Process Lead to guide the performance of our retail customer service across internal and outsource teams in Melbourne. You will work with the Senior Manager to set KPIs, monitor outsourced partner performance and manage the budget.
The role includes onboarding, training and developing outsource agents, and occasionally stepping in as a senior agent during busy periods. Robust collaboration and stakeholder engagement are essential.
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📌 Customer Service Ops Lead: Outsource & KPI (Melbourne)
🏢 Pacific Blue
📍 Melbourne
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