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- Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
- Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle
- Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions.

Collaboration with Heart

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

Join TAL’s Customer Communications team and help shape the moments that matter in our customers’ policy journeys. Sitting within Individual Life and the broader Consumer and Growth team, this role supports TAL’s commitment to protecting the choices, options and freedoms that matter to Australians by ensuring customers receive clear, timely and trusted information about their cover. Through meaningful communication, you’ll help make complex policy details easier to understand, strengthen confidence in TAL, and support positive customer outcomes across our Direct and Retail businesses. It’s an opportunity to contribute to work that is both purposeful and important, helping TAL meet its responsibilities while keeping customers informed, supported and empowered throughout their relationship with us.

This role can be based in Sydney or Melbourne.

In this role you will:

- Create clear, customer-focused communications that make complex life insurance information easy to understand.
- Ensure mandatory correspondence meets regulatory, business and brand requirements across TAL and alliance partners.
- Translate stakeholder needs into effective communication outcomes that support accurate customer correspondence.
- Coordinate approvals with internal and external partners to deliver compliant communications with confidence.
- Deliver communications within project timeframes while supporting key customer lifecycle and campaign moments.
- Maintain strong document governance to protect accuracy, consistency and version control across mandatory communications.

Qualifications

- Bring 2+ years’ experience in customer, mandatory or regulated communications, or a similar field.
- Understand how to create communications that meet technical, regulatory and customer needs.
- Apply experience from financial services, insurance, telecommunications or another regulated environment.
- Communicate clearly and accurately, with strong attention to detail across written and verbal work.
- Collaborate confidently with internal and external stakeholders to support positive outcomes.
- Manage competing priorities and contribute effectively within project teams and delivery timeframes.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Job ads

We will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application .

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately .

Communications Manager, Hardware, AI & Business

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Sydney Meta

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Job Description

Meta is looking for a Communications Manager to help shape and tell our story in Australia. This role sits at the intersection of consumer, business, and policy communications, with a primary focus on Reality Labs products such as AI glasses (both consumer storytelling and addressing any relevant policy issues), business communications in support of our advertising and enterprise business (Global Business Group), and AI across both a consumer and policy communications lens. We're looking for a well-rounded communicator: someone who is as comfortable landing a consumer product moment and running a social media campaign as they are working alongside Policy and Legal on a sensitive regulatory issue. You'll build proactive programs that drive business impact, translate complex technology topics for local audiences, and partner closely with global and cross-functional teams. This role reports to the Communications Director, Australia, Japan and Korea, and sits within the APAC Communications team.

Own the Australian communications strategy for Reality Labs and wearables — leading consumer hardware launch moments, product storytelling and hands-on media experiences

Anticipate and manage the policy, privacy and safety questions that accompany wearables and AI-enabled devices, in close partnership with Policy, Legal and global product comms

Build credibility for the category with tech, consumer and lifestyle media, creators and reviewers; develop spokesperson readiness and position for emerging issues

Lead local communications for Meta AI and AI product moments — making complex AI topics understandable, credible and relevant for Australian audiences

Partner with Policy on AI regulation, transparency and responsible-AI narratives as the Australian framework evolves

Work with creators and a range of media from consumer through to national political correspondents to help tell our story

Serve as the communications partner to the Global Business Group in Australia, building narratives around Meta's value to advertisers, SMBs, and the local creator and commerce economy

Develop data- and research-led business storytelling, client-facing moments, executive visibility and client case studies

Support ad business and platform announcements end-to-end, from positioning through to measurement

Partner with Policy, Legal and global comms on Australia's active regulatory agenda, developing communications strategies that support Meta's positioning

Lead rapid response on complex issues and reputational incidents — triaging, coordinating cross-functionally and advising on posture

Maintain issues playbooks, scenario plans and reactive materials

Serve as a primary point of contact for Australian media in your area of focus — building deep, trust-based relationships with tier-1 tech, business, consumer, policy and press-gallery journalists, editors and digital publishers

Act as an on-the-record and background spokesperson, and prepare and coach Meta leaders and subject-matter experts for interviews, briefings and public appearances

Proactively shape narratives through pitching, exclusives, deskside briefings, op-eds, thought leadership and media events; know when to lean in and when to hold

Maintain positive working relationships with our Australian agency partners — setting scopes of work, priorities and success measures, and holding them to a high standard of output and pace

Direct agency and vendor resource as an extension of the team: briefing clearly, delegating with confidence, quality-controlling the work and escalating early when it misses the mark

Manage budgets and retainers, making deliberate calls on where agency support adds the most leverage and where it doesn't

Get the most from monitoring, research and creative vendors, including media monitoring and measurement partners

Design social-first communications, using Meta's owned channels as a primary storytelling platform rather than an amplification afterthought

Build creator and community partnerships that carry Meta's narrative authentically with local audiences

Stay ahead of platform trends and cultural moments to inform channel strategy

Champion a metrics-driven approach: use coverage, narrative share and sentiment data to inform strategy and demonstrate impact

Actively use and experiment with AI tools to improve content production, media monitoring, research and reporting, and share learnings across the regional team

12+ years of experience in communications spanning technology, policy, and business, with a track record of leading strategy independently

Demonstrated experience across both consumer/product communications and policy or public-affairs communications — this role requires genuine range

Expertise in social media and creator strategy, using owned channels as a core communications tool

Outstanding media relations skills, with deep, well-established relationships across Australian tech, business, consumer and policy media, and a proven record of securing and shaping high-profile coverage

Experience acting as a spokesperson and preparing senior leaders for media engagements, including on contentious or highly scrutinised topics

Proven experience managing PR agencies and vendor partners — scoping, briefing, budget ownership and driving high-quality output through others

Experience advising senior leaders and managing complex, sensitive or high-scrutiny issues

Proven track record of building and running communications programs end-to-end with measurable business outcomes

Experience communicating complex topics clearly in writing and verbally to diverse stakeholders, with demonstrated ability to exercise sound judgement in time-sensitive situations

Ability to prioritise competing workstreams based on impact, deadlines and stakeholder needs in a dynamic environment

Experience communicating hardware, consumer devices, or emerging technology categories

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Willingness to integrate AI tools to optimise or redesign workflows and drive measurable impact (e.g. efficiency gains, quality improvements)

Experience working across regions and with global, cross-functional teams is a plus

Experience navigating complex regulatory or public-affairs environments in Australia

Experience supporting sales, advertising or B2B organisations

Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Experience at a technology platform, or in a highly regulated or high-scrutiny industry

Who is Shift?
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

Who is Shift?
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

Who is Shift?
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

About the Role

The Content & Communications Manager is responsible for turning Shift’s expertise and insights into clear, credible content for customers, brokers, partners, employees, and external stakeholders.

The role owns the editorial process from brief through to publication. This includes developing content plans, shaping narratives, writing and editing substantial communications, coordinating contributors, and managing the production of major content programs.

A key focus is supporting Shift’s thought-leadership and corporate communications priorities, including the SME Economy Index, corporate reporting, executive communications, and strategic business announcements.

The role is suited to a strong writer and editor who can independently make sense of complex subject matter, identify the real story, and produce content that is useful, evidenced, and appropriate for its audience.

Duties & Responsibilities

- Own Shift’s editorial calendar, content pipeline, and review process.

- Translate research and complex subject matter into clear, credible content.

- Write and edit reports, articles, executive communications, presentations, website copy, and strategic announcements.

- Manage the editorial delivery of the SME Economy Index and other flagship content programs.

- Adapt core content for employee, customer, broker, partner, media, and external audiences.

- Coordinate subject-matter experts and senior stakeholders from brief through approval.

- Provide publication-ready content to Internal Communications, Creative, Digital, and PR.

- Maintain editorial quality, factual accuracy, version control, and alignment with Shift’s messaging and tone of voice.

- Support issues and crisis communications through research, drafting, and message development.

Skills & Experience

- Exceptional writing and editing skills.

- Strong editorial judgement and attention to detail.

- Ability to simplify complex information and identify the key message.

- Strong communication and stakeholder-management skills.

- Highly organised with strong project-management capability.

- Confident working with data, research, and source material.

- Proficient in Microsoft 365.

- Curious, adaptable, and comfortable using AI tools.

- 5+ years' experience in content, communications, journalism, marketing or a related role.

- Strong experience writing, editing, and producing content for diverse audiences.

- Experience delivering thought leadership, corporate communications, or large content projects.

- Experience managing stakeholders, competing priorities, and tight deadlines.

- Experience working with senior leaders and subject-matter experts.

- Experience in financial services, fintech, professional services, or a related industry is desirable.

Qualifications

- Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, Business, or a related field.

- Equivalent professional experience in content, editorial, or corporate communications will also be considered.
#LI-SA1

Key benefits:

- Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

- Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

- Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

- Family support – industry leading 26 weeks paid parental leave.

- Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.

- Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.

#LI-Hybrid

MAKE IT AMAZING
At Sydney Airport, the future of air travel is shaped by you.
As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.
Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.
As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.
Each day is a current journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport.



The range of responsibilities and diverse pathways you can take on with us, are surprising.
We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

Job Description

About the team and the role

Sydney Airport is one of Australia's most important pieces of critical infrastructure, connecting communities, creating economic opportunity and supporting millions of passengers each year.

As Community Communications Manager, you will lead the development and delivery of community-focused communications that strengthen Sydney Airport's social licence to operate and support its long-term growth strategy.

Reporting to the Community Investment & Partnerships Senior Manager and sitting within the Sustainability, Environment and Community Investment team, you'll be responsible for creating compelling content that connects local communities with the work of Sydney Airport. Through strategic storytelling, you'll help showcase the airport's positive contribution to the community, build trust and understanding, and bring important initiatives, projects and partnerships to life.

Working across a broad range of business functions, you'll identify and develop stories that resonate with community audiences, translating complex airport, infrastructure and sustainability topics into engaging and accessible content. This is an exciting opportunity for an experienced storyteller who enjoys building relationships, uncovering great stories and creating content that informs, engages and influences.

In this role, you will have the prospect to

- Lead the development and delivery of community communications content aligned to Sydney Airport's Community Investment & Engagement Strategy, Sustainability Strategy and broader corporate objectives.
- Identify, develop and publish compelling stories that showcase Sydney Airport's positive contribution to local communities.
- Translate complex airport, sustainability and infrastructure topics into engaging and accessible content for community audiences.
- Develop content themes and campaigns across community investment, environment and sustainability, local jobs and skills, economic opportunity, safety and security, First Nations partnerships and airport infrastructure investment.
- Manage and continuously improve Sydney Airport's Community Hub website content.
- Produce content across a range of channels, including community newsletters, EDMs, social media campaigns, videos, multimedia storytelling, community engagement campaigns and external media opportunities.
- Oversee content calendars and monitor channel performance to maximise community reach and engagement.
- Support senior leaders with speech writing, presentations, conference materials and community-facing communications.
- Develop messaging and communication materials that support community engagement activities, stakeholder events and sustainability initiatives.
- Partner with teams across the business to identify story opportunities and bring them to life through engaging content.
- Manage external creative partners including agencies, photographers, videographers and designers to deliver high-quality communications outcomes.
- Support key community investment activities, announcements, events, tours and partnership initiatives when required.

About you

You're an exceptional storyteller with strong editorial instincts and a genuine passion for creating content that informs, engages and influences.

You know how to turn complex topics into clear, engaging stories that resonate with local communities and help build trust and understanding. Whether you're developing a strategic campaign, writing an executive speech or producing digital content, you understand how to tailor messaging for different audiences and channels.

You are curious, people-focused and naturally collaborative. You enjoy building relationships, uncovering story opportunities and working with stakeholders to bring ideas to life. You're equally comfortable partnering with senior leaders, subject matter experts, community organisations and external creative partners.

Organised, adaptable and proactive, you thrive in a fast-paced environment and can balance multiple priorities while maintaining a high standard of work. Most importantly, you're someone who rolls up their sleeves, contributes wherever needed and enjoys being part of a team working towards a common goal.

You'll bring

- Tertiary qualifications in Communications, Journalism, Public Relations, Marketing or a related discipline, or equivalent relevant experience.
- Significant experience in journalism, content creation, communications, media, content publishing or digital storytelling.
- Demonstrated experience developing and delivering integrated communication campaigns across multiple channels and audiences.
- Experience managing websites, digital content, social media channels and content publishing platforms.
- Exceptional writing, editing and storytelling capability, with the ability to translate complex topics into engaging and accessible content.
- Experience building relationships with senior stakeholders and working across large and complex organisations.
- Strong organisational skills, attention to detail and the ability to manage multiple priorities effectively.

Highly regarded

- A background in journalism, news media, publishing or editorial content.
- Experience within sustainability, infrastructure, aviation, government or community-focused organisations.
- Experience creating video and multimedia content.

What we offer
To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits , or take a look at our LinkedIn Sydney Airport: Life page .
Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.

The political noise is loud, and the truth about our polluters needs to cut through. We’re after a Strategic Communications Director who can transform research into messaging that moves people — and coach the rest of us to do the same.

- Shape the national narrative: turning research into messages that cut through the political noise.
- Lead cross-organisational programs and coach our communications team on best-practice messaging.
- Full-time, hybrid role based in Sydney or Melbourne.

About the role:

You’re a passionate and expert communicator, ready to bring the Climate Council’s strategy to life and shape the national climate change narrative. You’ll drive our research and message development – turning communications research insights into persuasive advice for our staff, spokespeople and a broad range of stakeholders. This is all about real-world impact: working with a wide variety of stakeholders to improve climate communications across the board.

As a member of our leadership team, you’ll support and guide our communications specialists to deliver strong communications across our publications, online content, ads and media engagement. You’ll shape our reports and other written material so they sing – hitting all the right messaging notes for key audiences. You’ll be comfortable leading cross-organisational activities to help us achieve our goals.

You will have:

- 10+ years’ experience in a senior communications, journalism, political and/or campaigning role.
- A background in climate communications is highly regarded, but not essential. Experience gained in politically-contested issues, advocacy or campaign environments is equally valued.
- A tertiary qualification in communications or a related field.
- Exceptional written communication skills, with a proven ability to shape content so it’s fit for purpose and meets strategic goals.
- Exceptional verbal communication skills, with a demonstrated ability to engage audiences and influence others.
- Familiarity with research methods, with a proven ability to translate insights into effective messaging.
- Practised in shaping narrative, formulating messaging, and applying message and communications advice.
- Demonstrated capacity to coordinate projects and teams.

What we offer our employees:

- Supportive and healthy work/life balance through hybrid options and flexible schedule.
- Enjoy 5 additional paid days off each year to focus on your wellbeing.
- Yearly flu vaccinations to help you stay well.
- A passionate, friendly, and knowledgeable team where every voice is heard and valued.
- A strong annual base salary plus superannuation, and recognition payments.
- A culture of celebrating people’s achievements, both professionally and personally.
- Opportunities for career development.

About Climate Council:

Climate Council is Australia’s own independent, evidence-based organisation on climate science, impacts and solutions. Powered by our incredible community, we advocate for solutions that rapidly drive down emissions, and shape the national conversation about the consequences of inaction.

Our vision : Australia has acted decisively, protecting the people and places we love from the worst impacts of the climate crisis.

Our mission: We are a courageous catalyst propelling Australia toward bold, effective action to slash our climate pollution and contribute positively to global action.

Our Goal: In 10 years, Australia will be powered by the sun and wind, with clean energy flowing through our homes, cars, industries and communities. We’ll be leading the world in climate action, building a fair, thriving green economy and leaving fossil fuels behind. Together, we’ll be safer, stronger, and proud of the country we’re shaping for the future.

Our values:

- We are brave and bold
- We are hopeful and solutions focused
- We act with integrity and communicate honestly

How to apply:

If you have any questions about the role, or would like to view the position description, please contact us at

To apply, please submit an up-to-date CV and a cover letter outlining your interest in the role and why you’d like to join the Climate Council.

The Climate Council is an equal opportunity employer. We do not discriminate on the basis of race, colour, sex, age, religion, national origin, disability, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, genetic information, or political affiliation.

At the Climate Council we are committed to building a neuro-inclusive team and encourage applications from neurodivergent individuals. The climate Council works out of co -working spaces, our offices are open plan and staff work on a hot desk basis. We are happy to discuss any accommodations to support your success. Applicants may be required to complete a written task as part of the recruitment process.

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

We aim to contact all applicants regarding the outcome of their application.

We are a digital performance marketing agency for fashion, lifestyle and beauty brands.

With over a decade of experience, we’ve earned the trust of premium brands and retailers, and are leading the way in e-commerce growth. Our team of deep thinkers and creative minds are united in delivering exceptional results for our clients. We’re expanding our client portfolio and are looking for thoughtful digital marketers to join us!

The Opportunity:

The Paid Social Director is responsible for leading Thoughtful’s paid social capability across strategy, execution, innovation, and commercial impact. This role ensures paid social (primarily Meta, with a strong command of TikTok, Pinterest, and other major platforms) drives scalable growth for ecommerce-focused clients, while evolving Thoughtful’s offering, standards, and reputation in the market.

The role blends deep channel expertise with leadership, client influence, and commercial accountability - acting as a senior strategic partner to clients and a key contributor to agency growth.

Key Responsibilities:

Paid Social Strategy & Channel Leadership

- Own and evolve Thoughtful’s paid social strategy across Meta, TikTok, Pinterest, and all other major platforms, with a strong ecommerce and performance lens.
- Define best-practice frameworks for account structure, creative testing, media scaling, and measurement.
- Lead strategic planning for key Tier 1 ecommerce clients, ensuring paid social aligns with broader growth objectives.
- Partner with the Chief Growth Officer to shape paid social as a core driver of agency differentiation and growth.
- Act as senior strategic lead on nominated Tier 1 client accounts, providing clear, confident counsel on growth opportunities.
- Lead paid social components of QBRs, growth roadmaps, and performance reviews.
- Identify and support upsell opportunities (creative testing, CRO, new platforms, incrementality testing).
- Ensure paid social performance directly contributes to client retention, satisfaction, and commercial outcomes.

Team Leadership & Capability Building

- Lead, mentor and develop the paid social team, building depth across strategy, execution, and optimisation.
- Set clear standards, expectations, and development pathways for Paid Social Managers and Specialists.
- Support the Performance Director and Head of Ops with resourcing, workflow planning, and capability scaling.
- Foster a high-performance, curious, and test-and-learn culture within the team.

Innovation, Testing & Platform Leadership

- Stay ahead of platform changes, ecommerce trends, and privacy/measurement shifts.
- Design and oversee structured testing frameworks across creative, audiences, formats, and bidding strategies.
- Build strong relationships with platforms and publishers, ensuring early access to betas and innovations.
- Collaborate with Creative and Strategy teams to evolve paid social creative thinking and performance storytelling.

Data, Measurement & Thoughtful Index

- Champion data-led decision making, ensuring paid social performance is clearly measured and communicated.
- Leverage Thoughtful Index and internal reporting frameworks to articulate impact beyond ROAS alone.
- Support experimentation around incrementality, MMM inputs, and advanced attribution where relevant.

Qualifications and Experience:

- 7-10 years experience in paid social / performance marketing within an ecommerce-focused agency.
- Extensive expertise leading Meta-first growth strategies for DTC or ecommerce brands at scale, and comprehensive experience across all major paid social platforms such as TikTok, Pinterest and Reddit.
- Demonstrated leadership experience managing and developing high-performing paid social teams.
- Robust commercial acumen with experience influencing client growth, retention, and upsell.
- Experience working with complex ecommerce setups (catalogues, feeds, creative volume, lifecycle marketing).
- Tertiary qualification in Marketing, Business, or related discipline preferred.

Skills and Competencies:

- Deep expertise across all major paid social channels (Meta, TikTok, Pinterest, etc.), with an emphasis on Meta, and a strong understanding of all key platforms to drive strategy, diagnose performance, and manage team execution.
- Strong strategic thinker with the ability to translate performance data into transparent growth narratives.
- Confident client communicator, able to influence senior stakeholders.
- Commercially minded, balancing performance outcomes with profitability and scalability.
- Team-oriented leader who thrives in cross-functional environments.
- Curious, adaptive, and forward-thinking in a fast-evolving media landscape.
- Alignment with core company values.

Measures of Success:

- Paid social channels consistently deliver strong, scalable performance for ecommerce clients.
- High client satisfaction, retention, and trust at a senior stakeholder level.
- Clear growth in paid social capability, team confidence, and strategic maturity.
- Successful adoption of new platforms, formats, and testing methodologies.
- Contribution to agency revenue growth through upsell and retention.
- Paid social recognition internally and externally as a core Thoughtful strength.

What’s on offer

We love the thrill of agency life – it’s fast-paced, dynamic, and rewarding. We appreciate the challenges too, so we value work-life balance and approach everything thoughtfully. Other reasons our team loves working at Thoughtful include:

- Prospect to advance your career as the company grows
- Regular in-house training from industry leaders
- Performance incentives for exceptional work
- Flexible working options and wellness leave
- Generous gifts from awesome clients
- Regular social events and free Mecca coffee all day!

Our hiring approach

We’ve designed our recruitment process to be open, supportive, and thoughtful of your time. Each stage is an opportunity for us to get to know each other better and make informed decisions. We’ll typically follow the steps below:

- Screening : Our hiring team will review your CV, cover letter, and screening questions.
- Technical Interview: We’ll go deep on your technical skills, experience, and special talents. You may be asked to do a case study or take-home task, but we’ll let you know beforehand.
- Culture-Fit Interview: This interview is designed to help us assess alignment on core values and ways of working.
- Reference Checks and Offer: At this final stage, we’ll do reference checks with two contacts before extending you an offer.

Don’t tick all the boxes?

While a stellar CV and experience are important, we care more about you, the person. If you’re passionate about e-commerce and digital marketing and delivering exceptional client results, we’d love to hear from you.

At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team at or call . You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

We are looking to recruit a passionate, enthusiastic & experienced Marketing and Communications Executive to play a vital role in supporting the Marketing & Communications Department. In this role,



you will be assisting our communications team in meeting internal and external client needs by supporting the execution of marketing and public relations campaigns and building ICC Sydney’s brand globally.

Why ICC Sydney?

- Free and fresh daily meals.
- Heavily discounted car parking and dry cleaning.
- Additional and generous leave opportunities including paid wellbeing leave and volunteer leave.
- Purchased leave, novated leasing and salary sacrificing options.
- Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
- Access to discounted or complimentary event tickets.
- A coffee and pastry on us on your birthday.
- Regular professional development and learning opportunities.
- We encourage your work life balance and offer flexibility to suit you.
- As an international company, Legends Global can offer future career opportunities throughout our global network of venues.
- CBD location close to public transport and in the heart of the Darling Harbour precinct.

Through its policies and team member benefits, ICC Sydney iscommitted to prioritising equitable, sustainable, and innovative practices for all team members and visitors. This includes people with disabilities and all abilities, First Nations People, people across all generations, LGBTQIA+ people, new Australians as well as parents and carers and their families (from any family structure). A diverse, in-house team of passionate professionals fosters an environment of collaboration, inclusion, and service excellence.

Required Skills & Experience:

With your passion for communications, marketing, social media and client satisfaction, you will thrive on what is a varied, fast-paced and agile department. You will have demonstrated experience in content creation for print and digital media, as well as experience in campaign coordination. The key to your success in this role will be your ability to deliver clear and engaging written communications. You will also have a high attention to detail, be well organised and can drive tasks autonomously.

In addition, you will fulfil the following:

- 3-5 years’ recent experience in a similar role.
- Tertiary qualifications in Digital / Social Media Marketing, Marketing, Public Relations, Communications or a related discipline, or equivalent relevant experience is essential.
- Experience in the events, tourism or hotel industry is advantageous but not required.
- Experience and/or knowledge of CRM, website CMS and EDM systems
- Outstanding written and verbal communication skills.
- Demonstrated experience writing and creating EDMs, tailoring to audience.
- Experience in content creation for digital and print media, as well as experience in campaign coordination across paid, owned and earned channels.
- Experience in social media management, including seeking opportunity for content capture, responding to messages, copywriting and tailoring content to suit different audiences.
- Exceptional time management skills including the ability to handle multiple and changing priorities under pressure.
- Monday - Friday availability, although flexibility with working hours is required across evenings and weekends pending events.
- Valid working rights in Australia
- You must be 18 years or over.

What to expect next:

If this sounds like the right role for you, we look forward to receiving your application.

At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.

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Social Director

Posted 7 days ago

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Job Description

Akcelo is an independent Brand Experience agency delivering powerful brand experiences that people love. We fuse creativity with experience design to solve business problems and generate white-space opportunities for the likes of McDonald’s, PepsiCo, Tinder and TikTok.

We are seeking an influential and strategically minded Social Director to lead social for one of Australia’s biggest brands. This is a leadership role for someone who can set the agenda with clients, drive a high-performing team and ensure social is recognised as a powerful driver of brand relevance, business growth and customer connection.

As the senior social authority on the account, you will shape the long-term social vision, counsel senior client stakeholders and bring an informed point of view on the opportunities, risks and changing role of social. You will be responsible for creating the conditions for exceptional work: setting a clear standard, developing talent, strengthening ways of working and ensuring our social expertise is embedded across creative, strategy, media and customer experience.

Key Responsibilities

- Set the social agenda for major client partners, providing authoritative strategic counsel that drives brand relevance, audience connection and business impact
- Build trusted senior client relationships, acting as their advocate within Akcelo while constructively challenging briefs and identifying new opportunities for growth
- Lead, mentor and inspire a high-performing multidisciplinary social team across strategy, creative, community and content production.
- Champion social-first, culturally relevant and creatively ambitious work, ensuring social is embedded from the earliest stages of brand and campaign development
- Turn audience behaviour, social listening and performance data into clear strategic recommendations that influence creative, channel and business decisions
- Establish best-practice social operations, standards and ways of working that enable consistently excellent delivery at pace
- Champion social across Akcelo, raising capability across disciplines and shaping how the agency thinks about culture, creators, content, community and platforms
- Play a leading role in new business, thought leadership, PR, award entries and agency positioning, helping build Akcelo’s reputation as an authority in social

Key Requirements

- 12+ years’ experience in senior social roles, ideally within a creative, social or advertising agency
- Demonstrated experience setting social strategy and leading complex, multi-channel social ecosystems for major brands
- Proven ability to build, lead and develop high-performing teams across a range of social disciplines
- A confident senior client leader, able to build trust, influence decisions and present a clear point of view to executive stakeholders
- Deep knowledge of social platforms, audience behaviour, internet culture, creators, social intelligence and emerging technologies
- Strong strategic and analytical capability, with the ability to turn insight and performance data into compelling commercial and creative recommendations
- Experience partnering with creative, strategy, production, media and account leadership to deliver integrated, social-first work
- A proactive, solutions-oriented leader who thrives in fast-moving environments and raises the standard of the work around them
- Passionate about great work, developing people and growing the influence of social within the agency and industry

Who are we?

Founded in 2019, Akcelo is expanding globally. We are passionate about transforming businesses through remarkable brand experiences and are guided by the following values:

- Genuine – Unpretentious, authentic and genuinely good humans.
- Experimental – Ditch the playbook. We make, break and build things, never fearing failure.
- Limitless – We have no ceilings, no boxes, no limits to the potential.
- Imaginative – We believe in magic. Creativity moves us.

Sound like something that you would love to be a part of?

We also offer employees benefits like Flex Fridays, gym memberships, free breakfast, regular social events, annual ski trips and more.

To apply for this opportunity, hit the apply button now!

Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us.

Akcelo is an independent Brand Experience agency delivering powerful brand experiences that people love. We fuse creativity with experience design to solve business problems and generate white-space opportunities for the likes of McDonald’s, PepsiCo, Tinder and TikTok.

We are looking for a Social Manager who is passionate about elevating and being a champion for the role social can play for our brand partners. Our ideal candidates' interests range from music, food to the latest TikTok trends.

Our Social Manager will understand the nuances of consumer behaviour on social media - what they are talking about, where they’re saying it and how to respond as a brand guardian. You can turn a social behaviour into a genuine creative thought starter or potentially award winning idea. You’re a chameleon that can shift from the TOV of a straighty-180 brand to one that is representative of your audience's worlds.

You live and breathe social media and know about format changes, shifts in channel behaviours and trends before they hit the For You page. Leading all aspects of community for a brand from community engagement, influencer connection and content creation.

With great progression, the chance to work with the latest technology and some of the world’s most famous brands, a normal day in the role of the Social Manager includes:

- Assisting and proactively bringing forward insights/behaviours/opportunities for ideation, jump-off points and creative executions
- Creative at your core - ability to ideate quickly and knowhow around how to produce content
- Culture - You have culture at the forefront of mind are able to find opportunities and trending moments for brands to be relevant
- Client connection - You know how to sell ideas into clients and foster those relationships to build equity and trust in those relationships.
- Reporting For Duty - You are able to distill large amounts of data and information into insightful reports for brand and insights teams
- Understanding your Canvas - You know the different social channels and formats intimately and know how to adopt creative to fit them but also know how to push the boundaries to use them
- Moderation and engagement extraordinaire of owned social channels for different brands including but not limited to Facebook, Instagram, LinkedIn, X, TikTok and Snapchat, Pinterest
- Harness the power of influence - You know influencers & creators, how best to engage them and balance authenticity vs brand integration.
- Work collaboratively with creatives, strategists, social folk and clients to deliver best practise

To be in the running for this great role, you should have:

- 3-4 years of experience working in social either, ideally from an agency background.
- Confident communication skills to energetically engage internal and external stakeholders and articulate your thoughts
- Experience working alongside creatives, strategists and producers to make work that pushes boundaries
- Can run campaigns that leverage influencers in authentic and unique ways
- Comfortability with shooting content for social
- A passion for subcultures and the want to teach people on your own personal insights
- Ability to juggle multiple brands, priorities & tones of voice at once
- Strong written skills & attention to detail
- Comfortability working under a sense of urgency, context switching and being resourceful and proactive
- A positive and solution focussed attitude
- The willingness to grow with and alongside the business
- You love being part of a team!
- An open attitude and excited by change. you are a problem solver
- The passion to champion your team within the agency

Sound like something that you would love to be a part of? Well, take a look at what we provide our team here at Akcelo:

- A workplace that doesn’t just have the word flexibility written in a policy
- A company that really values its people. you will not just be another number!
- Unbelievable employee benefits like flex Fridays, annual ski trips, social events, team office drinks and loads more!
- A workplace that offers learning and development opportunities, an unbelievable work environment with state of the art facilities and loads of perks

Ready to join us?

If you’re excited by the fusion of creativity, culture, sport, entertainment and brand experience - and you’re ready to help shape what comes next for some of Australia’s most ambitious brands - hit the apply button now!

Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us.

Client Relations Manager
Ultimate Performance Sydney

Full-time - 38 hours per week

Salary: AUD $55,000 – AUD $66,000 per year, plus superannuation and a performance-based bonuses

Drive business growth. Build lasting relationships. Deliver an exceptional client experience.

Ultimate Performance is the global benchmark in personal training. Our reputation is built on expertise, personalised service and the results we help our clients achieve.

We’re looking for a Client Relations Manager to help grow our Sydney business through excellent consultative sales, effective local partnerships and strong client relationships.

This opportunity suits someone who combines commercial drive with genuine care for people—someone who can understand a prospective client’s goals, communicate the value of our service and confidently guide them towards becoming a U.P. client.

The opportunity

Reporting to the Gym Manager, you’ll own the sales journey from initial enquiry through consultation, conversion and onboarding. You’ll manage your pipeline, follow up opportunities and use performance information to improve results.

You’ll also develop relationships with local businesses, employers and complementary service providers, creating partnerships that generate quality referrals and strengthen U.P.’s presence in Sydney.

Approximately 70% of the role focuses on sales and business development, with 30% dedicated to client experience and operational support at our Sydney gym. Working closely with our trainers and Gym Manager, you’ll help deliver smooth client handovers, resolve concerns and maintain the standards expected of a premium personal training business.

You’ll have clear commercial targets, scope to develop new business opportunities and an important role in supporting colleagues who conduct sales consultations.

Description

Client Relations Manager
Ultimate Performance Sydney

Full time - 38 hours per week

Salary: AUD $55,000 – AUD $66,000 per year, plus superannuation and a performance-based bonuses

Drive business growth. Build lasting relationships. Deliver an exceptional client experience.

Ultimate Performance is the global benchmark in personal training. Our reputation is built on expertise, personalised service and the results we help our clients achieve.

We’re looking for a Client Relations Manager to help grow our Sydney business through excellent consultative sales, effective local partnerships and strong client relationships.

This chance suits someone who combines commercial drive with genuine care for people—someone who can understand a prospective client’s goals, communicate the value of our service and confidently guide them towards becoming a U.P. client.

The opportunity

Reporting to the Gym Manager, you’ll own the sales journey from initial enquiry through consultation, conversion and onboarding. You’ll manage your pipeline, follow up opportunities and use performance information to improve results.

You’ll also develop relationships with local businesses, employers and complementary service providers, creating partnerships that generate quality referrals and strengthen U.P.’s presence in Sydney.

Approximately 70% of the role focuses on sales and business development, with 30% dedicated to client experience and operational support at our Sydney gym. Working closely with our trainers and Gym Manager, you’ll help deliver smooth client handovers, resolve concerns and maintain the standards expected of a premium personal training business.

You’ll have clear commercial targets, scope to develop new business opportunities and an important role in supporting colleagues who conduct sales consultations.

Requirements

You’ll bring a proven track record in consultative sales, with the ability to build trust, understand client needs and convert enquiries into business.

You’ll also demonstrate:

- Commercial judgement: confidence managing a sales pipeline, achieving targets and using data to improve performance.
- Business development ability: experience creating opportunities through partnerships, networking and referrals.
- Excellent relationship skills: the ability to communicate with different people, handle concerns professionally and deliver a personalised service.
- Ownership and follow-through: strong organisation, attention to detail and the initiative to move opportunities forward.
- A collaborative approach: confidence working with colleagues, sharing effective sales practices and contributing to the daily running of the business.
- An active interest in strength training and the service U.P. delivers.

Relevant experience may come from fitness, premium retail, hospitality or another service business. A degree or personal training qualification is not required.

You must hold Australian working rights (e.g. Australian Citizen, Permanent Resident, or unrestricted work rights)that allow you to undertake this full-time role.

Benefits

What we offer

- A base salary plus superannuation and a performance-based bonus opportunity.
- 22 days’ annual leave, increasing after two years of service.
- Discounted U.P. personal training for employees, plus a friends-and-family discount scheme, subject to eligibility, policy limits and availability.
- 40% off U.P. supplements, alongside discounts with selected partner brands.
- Confidential, 24/7 support through our Employee Assistance Programme.
- The opportunity to make a visible contribution to an international business with high standards and a clear focus on client results.

Join Ultimate Performance

If you’re motivated by commercial results and take pride in the relationships and service that make them possible, we’d like to hear from you.

To apply, submit your CV and a short introduction outlining your relevant sales and business development experience.

If you’d like to find out more before applying, please contact for further information and a detailed job description.

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