Location:

Sydney, New South Wales, Australia

Company Overview

Johnson & Johnson, Stryker, Roche, Power Protect, Supermicro, GE Aerospace, and other employers across the health and service sectors are hiring Field Service Engineers.

Job Summary

Field Service Engineers will provide technical support, installation, maintenance, troubleshooting, and customer service for a variety of equipment including IT infrastructure, clinical diagnostics, medical devices, power systems and aerospace components. Roles vary by industry but share common themes of on‑site service, remote support, and stakeholder collaboration.

Key Responsibilities

- Provide scheduled and ad hoc onsite and remote support to customers.
- Troubleshoot hardware, software, network and system issues.
- Install, configure and test equipment for projects.
- Assist with engineering tasks under senior guidance.
- Communicate effectively with clients and internal teams.
- Escalate critical issues to management when necessary.
- Support sales team with technical information during client visits.
- Follow company methodologies to deliver consistent high‑quality service.
- Continuously develop technical and communication skills.
- Travel to client sites, sometimes internationally.

Qualifications

- Diploma, Bachelor’s or Master’s degree in engineering, computer science, IT or related field.
- 3+ years of professional experience in service delivery, field engineering or related area.
- Hands‑on experience with PC hardware, printers, peripherals and network infrastructure.
- Knowledge of network infrastructure including cabling and firewalls.




- Strong customer‑service skills with clear communication.
- Ability to work independently and in teams.
- Supporting languages: English (professional proficiency).
- Valid driver’s licence (required for many roles).

Technical Skills

- MCP/MCITP/MCSA/MCSE or similar Microsoft certifications.
- Office 365 administration.
- Video conferencing support (Cisco WebEx, Zoom, Polycom).
- Windows Server and services (AD, DNS, DHCP, WSUS, GPO).
- Networking experience (firewalls, switches).
- VDI, Azure, MDM solutions.
- Project coordination experience.

Benefits & Perks

- Competitive remuneration package.
- Annual increases and performance bonuses.
- Paid training and career development.
- Health, wellbeing and lifestyle perks.
- Paid parental leave and volunteer leave.
- Flexible work arrangements and hybrid options.
- Work‑life balance and supportive culture.

Equal Opportunity Statement

We are an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability or any other basis protected by law.

Other Employment Conditions

Contract: Full‑time, Permanent, Field‑Based. Working hours: Typical Monday to Friday 9 a.m. to 5 p.m., with on‑call rotations required. Frequent travel (up to 50–100% inter‑state or international) may be required.

All roles require a right to work in Australia and a reliable car for travel to client locations.

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📌 Field Service Engineer - Rotating Equipment (Sydney)
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