Better Tomorrow Support Services - Brookwater QLD

BTSS are a quality NDIS registered service provider with over 30 years of experience supporting people with disabilities. BTSS are an employer of choice that offer a supportive work environment where our team members feel engaged, valued and motivated with a focus on growth opportunities and development.

BTSS is a values-driven disability services organisation committed to delivering safe, high-quality, person-centred supports. We operate in a compliance-heavy environment and pride ourselves on strong governance, clear communication, and consistent service delivery.

We are seeking a high-performing Senior Administration Officer who thrives in structured environments, enjoys organising systems, and brings experience from the NDIS, government, community services, or other regulated sectors.

If you're someone who values order, accuracy, and continuous improvement, this role could be an excellent fit.

Responsibilities

Manage client enquiries and coordinate communication across NDIS teams to support timely and accurate service delivery

Prepare and maintain NDIS documentation, New Client intake, Service Agreements, and plan renewal documents

Accurately maintain client and funding records across systems, including uploading signed documents and updating funding allocations

Monitor system data, NDIS plan dates, and key milestones to support continuity of services and compliance with NDIS Practice Standards and organisational procedures

Provide operational support to Rosters and Team Leaders by communicating new or updated documentation and resolving budget-related queries

Maintain accurate records, registers, and compliance documentation

Support recruitment, onboarding, and workforce compliance requirements

Prepare professional correspondence and reports

Coordinate appointments, meetings, and operational tasks

Identify rostering issues and elevate them appropriately to support service continuity

Track compliance deadlines,



including Worker Screening, fire safety requirements and other legislative requirements

Support incident reporting and corrective action follow-up

Assist with audit preparation and evidence collection

Maintain office systems, consumables, and efficient administrative workflows

Contribute to the continuous improvement of administrative processes and undertake other duties as directed

Promote a positive workplace culture and uphold confidentiality

Requirements

Demonstrated experience providing high-quality administrative support in a client-focused disability, community services, or healthcare environment.

Qualification in Business Administration, Human Services, or equivalent experience.

Sound knowledge of the NDIS, including participant plans, funding, Service Agreements, and compliance requirements.

Work closely with the Management Team and lead ad hoc projects that strengthen our systems, improve workflows, and support high-quality service delivery.

Strong organisational skills, attention to detail, and the ability to manage competing priorities.

Proficiency in Microsoft Office and client management systems, with the ability to quickly learn new platforms.

Excellent written and verbal communication skills, with the ability to build effective relationships with a diverse range of stakeholders.

Ability to work independently and collaboratively, demonstrating initiative, sound judgement, and professionalism.

High level of discretion and confidentiality when handling sensitive information.

Experience maintaining accurate records, document control, and audit compliance.





Current NDIS Worker Screening Clearance and Working with Children Check (or the ability to obtain and maintain).

Selection Criteria

Demonstrated capability to provide high-quality administrative support, with strong organisational skills and attention to detail

Proven ability to manage competing priorities, coordinate multiple tasks within agreed timeframes, and apply effective time and project management skills in a fast-paced environment

Demonstrated proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, and the ability to quickly learn organisational systems such as Dynamics CRM, SharePoint, project management, and learning management platforms

Well-developed written and verbal communication skills, with the ability to build constructive relationships, engage effectively with diverse stakeholders, and work both collaboratively and autonomously

Demonstrated flexibility, adaptability, and a proactive, can-do approach to problem-solving and supporting team outcomes

Schedule

Monday to Friday 9am to 5pm

Mandatory Requirements

Current Blue Card and/or Yellow Card, as applicable

Current NDIS Worker Screening clearance

Completion of the NDIS Worker Orientation Module

Why Join BTSS?

Salary packaging options, including salary sacrificing to superannuation and access to novated leasing

Free Employee Assistance Program for employees and their immediate families

Hands-on, supportive leadership with consistent guidance and mentorship

Recognition for your contribution and constructive feedback that supports continuous learning

Career development and professional learning opportunities

Clear systems, safeguarding processes, and expectations that support confident, high-quality work

Meaningful work that supports safe, consistent, and person-centred services

A caring, values driven team that invests in its people and the community it serves

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📌 Senior Administration Officer (City of Ipswich)
🏢 Better Tomorrow Support Services
📍 City of Ipswich