PFD Food Services is seeking a Service Desk Team Lead to act as the operational backbone of the Service Desk. You will coordinate day-to-day service delivery, mentor analysts, and handle escalations and major incidents while staying hands-on with frontline support.
You will work closely with the Service Desk Manager to maintain service levels, drive improvements, and deliver excellent customer outcomes in a hybrid IT support workplace.
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📌 IT Service Desk Lead (Hybrid – Hands-On) (Melbourne)
🏢 PFD Internal Careers
📍 Melbourne
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