19 Oct
|
Government of British Columbia
|
Queensland
19 Oct
Government of British Columbia
Queensland
Biza.io is seeking a Senior Customer Success Support Specialist to sit at the intersection of customers, product, engineering and delivery. You’ll own customer queries from the initial response to resolution, keeping customers informed as issues move toward fix.
You’ll monitor SLAs, escalate when needed, work with Product and Engineering to understand ownership, coordinate release communications, and leverage LLMs and automation to improve speed and quality without losing the human touch.
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📌 Senior Customer Success & Technical Support Specialist (Queensland)
🏢 Government of British Columbia
📍 Queensland