Bank Australia seeks a Senior Specialist, External Dispute Resolution to manage complex AFCA complaints and independent reviews from investigation through resolution. You will act as a trusted advisor, guiding the business on dispute handling and compliance while strengthening risk management and continuous improvement across the bank.
In this role you will lead careful investigations, assess evidence, and develop well‑reasoned, customer‑focused positions, partnering with frontline teams and
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📌 Senior External Dispute Resolution Expert (Sydney)
🏢 Qudos Bank
📍 Sydney
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