You will be a key point of contact for air forwarding clients liaising with them regarding specific instructions and registering their jobs into the internal system. You will collect required information from relevant parties (airlines, transport companies, overseas agents, etc) in order to organise the movement of clients' goods and ensure day-to-day shipments are kept moving smoothly from start to finish, managed with accuracy and in a timely manner.

Key responsibilities

Coordinate import air shipments, manage cargo reporting and compliance requirements in regard to regulations, review and submit shipping documentation

Liaise with airlines, agents and customs brokers for shipment movements and answer their queries in a timely manner

Ensure timely deliveries, track shipments and address transit issues

Conduct transshipment checks to ensure accuracy and compliance

Handle all invoicing tasks which will include handover invoices and customer invoicing

Process warehouse releases and delivery documentation

Ensure compliance with company policies and security procedures

Resolve issues or discrepancies with suppliers,



customers and internal teams

Provide exceptional customer service and regular shipment updates as required

Use in-house system to manage shipments and documentation

About you

Experience in air imports operations within freight forwarding industry

A sound knowledge of international trade regulations, forwarding procedures and operations

Reliable and organised, with attention to detail

A 'can do' attitude with ability to manage multiple shipments at once

Strong verbal and written communication skills

A proactive team player

Good understanding of computer technology - Word/Excel/Email

Results focused with a dedication to finding efficient solutions and meeting deadlines

National Police Check required

Friendly, stable, team-oriented and supportive operations team

Ongoing training, team bonding and development opportunities including cross‑training in other areas of forwarding

Modern, comfortable office with on‑site parking

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📌 IMPORT AIR OPERATOR (Sydney)
🏢 seek.com.au
📍 Sydney