Job Description

We're seeking a Customer Service Operator inside the freight industry to join our team on a full-time basis located in their Bankstown office.

- Maintaining portfolio of clients as assigned
- Maintain client work instructions and request changes with client implementation for SOP amendments.
- Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
- Manage order status reports / in transit reports for clients
- Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
- Monitoring network import shipments between overseas origins and destinations.
- Communicate between clientele and networks
- Taking appropriate corrective action to prevent recurrence of non‑conformances
- Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
- Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues




- Communicate with clients and staff in a friendly and professional manner.
- Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager

Requirements

- 2+ years experience in International Freight Forwarding
- General freight forwarding training
- Previous 3PL experience
- Experience in Customer Service within a similar organization
- Phone etiquette training
- Excellent communication skills, both written and verbal
- Own reliable transport

Benefits

- A competitive salary package - negotiable
- Annual company bonuses when targets are met
- Flexibility for hybrid arrangement after 6 month probation
- Free in office parking available
- Fairly new building

We require all candidates to commit to working 37.5 hours per week full time hours.

Working hours: 8 am to 12 am Monday to Sunday and public holidays.

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📌 Logistics Customer Service Specialist (Sydney)
🏢 HOBAN Recruitment
📍 Sydney