Operations Officer (Facilities)

About the Organisation

Join a values-driven, collaborative institution that fosters lifelong learning, inclusively, and qualified excellence. We pride ourselves on creating a dynamic and supportive community environment for our staff, visitors, and stakeholders alike.

About the Role

We are seeking a highly organised and customer-centric Operations Officer to join our Estates and Facilities team. In this diverse role, you will act as the first point of contact for facilities management services, ensuring high-quality, responsive support across our campuses. You will manage customer enquiries, coordinate bookings, handle external facility hires, and maintain accurate data within our corporate systems.

Key Responsibilities

- Customer Service: Provide exceptional customer service regarding facilities management to internal staff, visitors, and members of the public.
- Workflow & Booking Coordination: Coordinate room and vehicle bookings, manage service requests, and oversee external facilities hire-including conducting tours, preparing quotes, and administering agreements.
- Systems & Data Fluency: Maintain accurate and up-to-date data across corporate information systems, including Space Management and Room Booking platforms.




- Operational & Emergency Support: Assist with security-related protocols, ensure procedural compliance, and provide hands‑on support during campus incidents or emergencies as directed.

Skills and Experience Required

- Customer Focus: Proven experience delivering excellent customer service, conflict‑management, and negotiation skills within a team-based environment.
- Strong Administration: High-level organisational skills, strong data entry accuracy, and proficiency with the Microsoft Office suite and web-based platforms.
- Communication & Discretion: Exceptional verbal and written communication skills with a demonstrated ability to adhere strictly to confidentiality and operational protocols.
- Qualifications: A commitment to ongoing learning, demonstrated by relevant work‑related experience and/or training.

Note: Applicants must hold a valid Australian driver's license and appointment is subject to a satisfactory National Police Check.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Operations Officer (Adelaide)
🏢 Randstad
📍 Adelaide