Key Responsibilities

- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

- Fully remote flexibility - work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

- Strong written and verbal communication skills.
- Experience in customer service - ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational and follow-through habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

- Recommend customized holiday packages and itineraries.
- Arrange accommodations, tours, and seasonal excursions.
- Share destination insights and highlight local events or experiences.
- Maintain clear communication with clients before and during travel.
- Consult with clients to understand their holiday vision and travel needs.
- Recommend destinations, accommodations, and activities.
- Coordinate bookings,



itineraries, and travel documentation.
- Stay up to date on seasonal events, promotions, and destinations.
- Provide ongoing support and clear communication throughout the planning process.

Qualifications

- Strong communication and interpersonal skills.
- Enthusiasm for travel, culture, and holiday planning.
- Organized, detail-oriented, and comfortable working remotely.
- Excellent communication and client service skills.
- Strong attention to detail and organization.
- Self-motivated and comfortable working remotely.
- Passion for travel, holidays, and creating memorable experiences.
- Strong communication and organizational skills.
- Tech-savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.

What We Offer

- Comprehensive training and professional development.
- Supportive, mentorship-driven team culture.
- Access to travel education, industry resources, and exclusive perks.
- Comprehensive training and mentorship for new team members.
- Supportive, collaborative team culture.
- Access to travel education, holiday supplier resources, and exclusive industry perks.
- Professional growth - ongoing training and support from a dedicated team.
- Supportive team workplace with mentorship.
- Professional growth - ongoing training and support from a dedicated team.
- Access to travel industry resources and exclusive travel benefits.

Requirements

- Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
- Must have access to reliable internet.

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📌 Senior Data & Ai Governance Specialist (Darwin)
🏢 Xero
📍 Darwin