At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

About the Role

As an IT Workplace Support Officer, you are responsible for delivering frontline operational support for workplace technology and site-based systems across Estia Health.

Responsibilities

- Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, tablets and peripheral equipment.
- Troubleshoot hardware, software and connectivity issues.
- Support DECT handsets, base stations and related infrastructure.
- Provide frontline support for Nurse Call systems, escalating critical incidents where required.
- Provide support for CCTV platforms including NX Witness.
- Assist with CCTV camera troubleshooting, recording verification and user administration.
- Assist with routine monitoring and issue identification relating to physical security systems.
- Assist with procurement, deployment, relocation and disposal of technology assets.
- Log and coordinate service requests with technology vendors.
- Assist with site visits, maintenance activities and hardware replacements.
- Follow IT Service Management processes including incident, request, problem and change management.




- Support current home openings, refurbishments and technology refresh programs.
- Identify recurring issues and improvement opportunities.
- Assist with development of support documentation and training materials.

Traits that will help you succeed

- Experience with Microsoft 365 applications and services.
- Understanding of mobile devices including iOS and Android platforms.
- Experience supporting printers, scanners, and peripheral devices.
- Strong troubleshooting and customer support skills.
- Basic understanding of IP-based CCTV platforms such as NX Witness or similar systems.
- Knowledge of access control concepts including card access, permissions, and door controllers.
- Exposure to nurse call, clinical communication, or critical alerting systems.
- Knowledge of VoIP, SIP and DECT concepts.
- Experience managing equipment deployments and replacements.
- Experience working with ticketing systems and service requests.

Benefits available

- Retail savings with the Blue Light Card
- Discounted car hire
- Employee Assistance Program for you and your family
- Free Wellbeing App to support your mental and physical health
- Novated leasing for vehicles
- Workplace banking support
- ACN membership discounts for nurses
- Discounted health insurance with nib health
- Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Our Family.

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📌 IT Workplace Support Officer (Melbourne)
🏢 ESTIA INVESTMENTS
📍 Melbourne