Since 2005, Just Better Care has grown into a national network of around 46 Just Better Care offices delivering in-home aged care and disability support. Each office is independently owned and run by a local Franchise Owner who knows their community and leads their own team of Support Workers, Nurses and office based staff.

The Just Better Care Australia team in Manly is the Franchisor and Franchise Network Support Office. We don’t deliver care ourselves; we make it easier for the people who do. Our central teams provide operations, IT, compliance, clinical governance, HR and marketing support so that Franchise Owners and their Just Better Care team members can spend less time wrestling with systems and more time with the people they support.

About the role

AlayaCare is the care management platform used every day across the Just Better Care network. As Systems Support Officer in our Transformation and Technology team, you’ll be the go-to person when Just Better Care offices need help with AlayaCare.

What you’ll do

Provide first and second-line support to Franchise Owners and Just Better Care team members using AlayaCare

Troubleshoot and resolve platform issues promptly, escalating complex problems to the wider Transformation and Technology team or the vendor where needed

Keep clear records of tickets, issues and resolutions, and build a knowledge base that helps offices help themselves

Test configuration changes, updates and patches before they reach the network

Monitor system performance and flag recurring issues or opportunities to improve how the platform is set up and used

Deliver training and practical guidance to Just Better Care offices,



both remotely and in person when needed

Follow security and privacy protocols, and help Just Better Care offices handle sensitive client and health information appropriately

What you’ll bring

Experience in IT support or a service desk role

Hands‑on experience with AlayaCare or similar care management software (highly regarded)

Strong troubleshooting skills and a methodical approach to problems

The ability to explain technical concepts plainly to non-technical users, including over the phone or video

Comfort managing competing requests from many sites while keeping service levels high

Experience with ticketing and service desk tools

Experience in aged care, disability, healthcare or community services (a bonus, not a must)

What we offer

6 month full-time fixed term contract

A chance to see how a national care network operates and to make a visible difference to Just Better Care offices across Australia

A friendly, cooperative team at the Network Support Office in Manly, close to transport.

We welcome conversations about flexibility and any adjustments that would help you do your best work.

Your application will include the following questions:

- How many years' experience do you have as a Systems Support Officer?
- Do you have customer service experience?




- Which of the following statements best describes your right to work in Australia?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have experience in a role which requires relationship management experience?
- Do you have technical support experience?

For over 15 years, Just Better Care has been supporting older people, and people living with disability, to live independently at home and stay connected to their local communities. Our friendly, compassionate and experienced team makes this possible.

Every Just Better Care office is owned and operated locally, enabling us to provide affordable and accessible services to customers in local communities across Australia.

Our staff take the time to get to know our customers, and to determine how we can best meet their needs.

We never compromise on quality, and we’re passionate about delivering high quality in home care

For over 15 years, Just Better Care has been supporting older people, and people living with disability, to live independently at home and stay connected to their local communities. Our friendly, compassionate and experienced team makes this possible.

Every Just Better Care office is owned and operated locally, enabling us to provide affordable and accessible services to customers in local communities across Australia.

Our staff take the time to get to know our customers, and to determine how we can best meet their needs.

We never compromise on quality, and we’re passionate about delivering high quality in home care

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📌 Systems Support Officer - Alayacare (Sydney)
🏢 Just Better Care Australia
📍 Sydney