AFCA in Sydney is seeking a Customer Service Officer to deliver exceptional phone-based service to consumers, complainants, representatives and AFCA members. The role focuses on understanding issues, providing accurate information and guiding customers through AFCA processes.
This permanent, full-time position supports hybrid work with a five-week onboarding in the office. Candidates should have solid verbal and written communication, empathy, resilience and ability to manage challenging
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📌 Phone-Based Customer Service Pro — Hybrid & Flexible (Sydney)
🏢 Bourke & Ward
📍 Sydney
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