Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type: Permanent

Closing Date: 30 Oct 59pm

Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra,we’remore than just a leading telecommunications company—we’rewhere passion meets purpose. As a Retail Customer Service & Sales Consultant,you’llhave the opportunity to work for aniconic Aussie brand that’sbeen connecting Australians for generations. Youwon’tjust be a friendly face in-store—you’llbe the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute:



Work closely with your team to create a welcoming workplace where everyone is supported to achieve store goals.

Salary and Benefits:

- Generous Discounts: Enjoy30% off Telstra services and exclusive offers with over240 brands and partners .
- Leave Options: Take advantage of16 weeksof paid parental leave , theTelstra Extra Day Off ,gender affirmation leave ,Cultural Leave ,Blood Donor Leave , and the ability topurchaseup to4 weeks ofadditionalleave .
- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit frommonthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

- Great Communication Skills: You’rea naturalat connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’remotivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!

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