Transport for NSW is seeking a customer-focused supporter to manage passenger journeys via the reservation system, communicating in real time and assisting passengers with travel needs. This role emphasizes accuracy, empathy and proactive updates for diverse stakeholders.
Based in office at the Rail Operations Centre in Alexandria, the position operates on a 24/7 rotating roster across day, night and weekend shifts, providing timely information and resolving issues to keep passengers connected
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📌 Passenger Experience & Reservations Specialist (Sydney)
🏢 Transport For Nsw
📍 Sydney
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