Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built‑in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Business Development Representative – Sydney

As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the ANZ market.

What You’ll Do

- Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
- Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them.
- Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
- Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers.
- Position Genesys as a global provider of software and services for communications, collaboration and customer engagement.
- Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.




- Maintaining and expanding your database of prospects.
- Update SFDC to reflect current lead status.
- Take live chats and phone calls & follow‑up via phone & email on leads from web, events, email campaigns, and other lead sources; always ask for referrals.
- Creates opportunities in CRM system & assigns appropriate sales team based on MEDIPPIC criteria.
- Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.
- Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
- Collaborate with our sales team to ensure seamless lead handoff and follow‑up.

You’ll Bring

- Outbound prospecting/inside sales experience preferably within Tech / SAAS solutions.
- Over 2 years of experience in this field or similar.
- Experience working with Salesforce.com or other CRM platforms.
- Excellent communication, interpersonal, organizational and telephone skills.
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
- Ability to analyse business opportunities and read situations well.
- Ability to gather and use data to inform decision making and persuade others.
- Ability to develop compelling strategies that deliver results with a strong attention to detail.




- Experience and deep understanding of front‑line sales development.
- A good technical aptitude and genuinely interested in technology.
- Ability to swiftly learn product solutions as well as general industry knowledge.
- Resourceful & ability to adapt quickly to changing environment.

Our Approach to Recruitment

Genesys will not accept resumes from agencies for this role.

To be eligible to apply for this role you must have work rights in Australia.

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Benefits and Perks

- AI at enterprise scale – Build, support and operate AI‑powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible‑first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future‑ready skills through mentorship, learning programmes, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well‑being resources and regionally tailored programmes for employees and their families.
- Recognised globally – Genesys is Excellent Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Why Join Us

At Genesys we are an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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