Showing 2297 Senior Digital Experience Transformation Lead jobs in Sydney

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Sales & Delivery Leader for Data Platforms, you drive new business opportunities and deliver HCD Data Platform Services to clients. You play a pivotal role in expanding HCD's market presence and ensuring the successful implementation and adoption of HCD Data Platform Services.

Your primary responsibilities will include:

- Develop and Implement Strategies: Develop and implement strategies for assigned accounts and contribute to the development of overall company strategy, ensuring alignment with business objectives and expansion into recent industries and services.
- Drive Sales Growth: Meet or exceed sales targets by effectively communicating the value of HCD solutions to clients and maintaining strong relationships with them.
- Deliver Projects Successfully: Ensure the timely and successful delivery of HCD projects, driving client satisfaction and adoption of HCD Data Platform Services.
- Expand Market Presence: Identify and pursue new business opportunities, expanding HCD's market presence and increasing its competitive edge.
- Build Client Relationships: Foster strong relationships with clients, understanding their needs and delivering tailored solutions that meet their expectations.

Required technical and professional expertise

- Deep Expertise in Data Platforms: Proven track record of driving business growth and delivering data platform services to clients, with a deep understanding of the market and industry trends.
- Strategic Leadership Experience: Experience in developing and implementing strategies for assigned accounts and contributing to overall company strategy, with a focus on expanding market presence and increasing competitive edge.
- Complex Sales Experience: Experience meeting or exceeding sales targets by effectively communicating the value of solutions to clients and maintaining strong relationships.
- Project Delivery Expertise: Experience ensuring timely and successful delivery of projects, driving client satisfaction and adoption of data platform services.
- Industry Expansion Knowledge: Experience identifying and pursuing current business opportunities, expanding market presence and increasing competitive edge in various industries and services.
- Practice Leadership. Supporting development of the practice and service line teams in terms of competencies, accreditation, skills and delivery.

Preferred technical and professional experience

- Data Platform Industry Insights: Deep understanding of market and industry trends in data platforms, with the ability to identify opportunities for growth and expansion.
- Strategic Account Planning: Experience developing and implementing strategic plans for key accounts, driving business growth and increasing market presence.
- Complex Sales Negotiation: Proven ability to negotiate and close complex sales deals, effectively communicating the value of data platform services to clients.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Senior Digital Experience & Transformation Manager

Standards Australia (SA) is the peak standards development organisation in Australia, with a rich history that dates back to 1922. Currently, we are undergoing a significant transformation and growth phase. In recent years, our workforce has doubled, and we now proudly employ over 200 professionals dedicated to helping shape Australia’s future and fulfilling our mission of empowering communities.

The Senior Digital Experience & Transformation Manager is a strategic leadership role responsible for shaping and delivering Standards Australia's digital experience vision. With a major website refresh and broader digital transformation program underway, you'll play a critical role in ensuring customer needs, business objectives, content strategy, and technology delivery come together to create intuitive, engaging, and effective digital experiences.

Working across business, technology, customer, and delivery teams, you’ll lead the design of future-state digital experiences, customer journeys, information architecture, and content frameworks. You'll help define how customers discover, access, and engage with Standards Australia's products, services, and information while establishing governance, measurement, and continuous improvement practices.

This role combines digital strategy, customer experience, transformation leadership, stakeholder engagement and program delivery, making it ideal for an experienced digital leader interested in customer-centric design and organisational transformation.

It is a Full Time – Fixed Term Contract for 18 months with the possibility of extension and growth.

What you'll do

- Lead the development and delivery of Standards Australia's future-state website strategy and digital experience vision.
- Drive customer-centric design initiatives across user experience, information architecture, content strategy, search, and digital accessibility.
- Define website requirements, user stories, roadmaps and prioritisation frameworks to support strategic transformation goals.
- Lead customer journey mapping and future-state experience design activities that improve customer engagement and business outcomes.
- Establish content architecture, taxonomy, governance and content experience frameworks that enhance usability and discoverability.
- Ensure SEO, search optimisation, analytics and performance measurement principles are embedded throughout digital initiatives.
- Provide strategic direction and governance across website redesign, digital experience and transformation programs.
- Facilitate workshops and collaborate with stakeholders across business, technology, customer, product and delivery teams to drive alignment and decision-making.
- Manage agency and vendor relationships to ensure high-quality delivery aligned with business objectives and customer needs.
- Develop digital performance frameworks,



customer experience KPIs and reporting mechanisms to measure success and guide continuous improvement.
- Identify risks, dependencies and opportunities across digital transformation initiatives and develop strategies to address them.
- Build internal capability by coaching and mentoring teams in digital strategy, customer experience, governance, UX and best-practice website management.

You will bring

- Extensive experience in digital strategy, customer experience, UX, digital transformation, or website leadership roles.
- Proven success leading significant website redesigns, digital experience programs, or enterprise transformation initiatives.
- Strong expertise in customer journey mapping, digital experience design and customer-centric delivery approaches.
- Deep understanding of information architecture, content strategy, taxonomy, website governance, SEO and digital best practice.
- Experience translating business strategy into digital roadmaps, requirements and future-state customer experiences.
- Strong stakeholder engagement and influencing skills, with ability to build alignment across diverse business and technical teams.
- Demonstrated experience facilitating workshops, discovery sessions and strategic planning activities.
- Experience working across complex programs involving multiple stakeholders, priorities and delivery streams.
- Strong analytical and decision-making skills, with ability to use customer insights, research and data to drive outcomes.
- Proven ability to establish performance measures, reporting frameworks and continuous improvement practices.
- Exceptional communication, leadership and relationship-building capabilities.

Nice to have

- Experience within membership, standards, professional services, government, not-for-profit or similarly complex stakeholder environments.
- Experience supporting enterprise platform transformations, digital modernisation programmes or customer experience initiatives.
- Familiarity with CMS platforms, website technologies, SEO, analytics and digital experience tools.
- Experience managing digital agencies, UX partners, content vendors and technology suppliers.
- Experience operating within agile, product-led or transformation-focused delivery environments.
- Knowledge of content governance, digital accessibility, service design and change management practices.
- Experience building internal capability and coaching teams on digital strategy, UX and customer experience best practices.

Standards Australia is proud to have been awarded the prestigious Employer of Choice Award for two consecutive years, 2023 and 2024. This recognition highlights our commitment to creating an exceptional workplace and fostering a culture of excellence. Our iCARE values form the basis of all we do – Integrity, Courage, Accountability, Respect, and Excellence.

We offer a range of People Perks that support flexibility, wellbeing, career growth and recognition – helping you thrive at work and beyond.

If you are interested in this role, our process invites you to review the role details and contact the candidate coordinator as outlined in the company profile. Eligible applicants must be Australian Citizens, Permanent Residents or hold legal rights to work in Australia. Shortlisted applicants will be contacted within 15 business days of their application.

We welcome applications from people of all cultural and linguistic groups, people of all ages and genders, people with Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQIA+ community. If you need any adjustments to our recruitment process, please contact the recruitment team before applying.

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📌 Senior Digital Experience & Transformation Lead (Sydney)
🏢 Standards Australia
📍 Sydney