Qantas Airways Ltd. is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the end-to-end quality, compliance and continuous improvement framework across our contact centre operations.
You will partner with in-house teams and outsourced partners to embed controls, drive consistent customer outcomes and reduce risk. This highly visible leadership role will leverage data and AI-enabled solutions to identify opportunities, governance activities and stakeholder alignment to
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📌 Head of Quality & Compliance, Contact Centres (Sydney)
🏢 Qantas Airways
📍 Sydney
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