Regional Director, Child Youth and Family Services

Regional Director, Child, Youth & Family Services - Victoria

The Organisation

At Life Without Barriers, we deliver inclusive, trauma-informed services that support children, young people, families, and carers to thrive.

Through foster and kinship care, residential care, family services, and community-based programs, we work alongside children, families, carers, and communities to create safe, supportive environments where every child and young person can reach their potential.

Join us to discover a purpose you can wrap your heart around!

The Role

Permanent Full-Time Position | Hybrid Role | Based in Melbourne or Geelong

This is a unique opportunity for an experienced and strategic leader to drive service excellence and growth across Life Without Barriers Child, Youth & Family Services portfolio in Victoria.

Reporting to the State Director for TAS/VIC, the Regional Director will lead a broad portfolio of services, including Foster and Kinship Care (Family Based Care), Residential Care, Family Services, and other child and family programs across Victoria. The role is responsible for providing strategic direction, operational leadership, and governance oversight while ensuring children, young people, families, and carers receive safe, high-quality, and outcomes-focused support.

As a key member of the Victorian leadership team, you will work closely with government, community, and sector partners to strengthen service delivery, identify growth opportunities, and contribute to positive outcomes for children and families across the state.

Regular travel throughout Victoria will be required.

Responsibilities

- Provide strategic leadership across a diverse portfolio of Child, Youth & Family Services throughout Victoria.
- Lead, inspire, and develop multidisciplinary teams to deliver safe, high-quality, trauma-informed services.
- Oversee the performance, quality, compliance, safeguarding, and operational effectiveness of Family Based Care, Residential Care, and family support programs.
- Build and maintain strong partnerships with government departments, funding bodies, Aboriginal Community Controlled Organisations, and sector stakeholders.
- Drive service innovation, business development, and sustainable growth opportunities across the Victorian portfolio.
- Ensure compliance with legislative requirements, funding agreements, accreditation standards, and organisational policies.
- Lead continuous improvement, quality assurance, risk management, and governance initiatives.
- Manage significant budgets and financial performance to ensure sustainable and effective service delivery.
- Foster a culture of accountability, inclusion, collaboration, and continuous learning.
- Champion culturally safe and responsive practices that improve outcomes for children, young people, families, and carers.

Experience Required

To be successful in this role, you will be an accomplished senior leader with a strong track record of delivering operational excellence and driving positive outcomes within Child, Youth & Family Services.

- Demonstrated senior leadership experience within Child, Youth & Family Services, including Foster and Kinship Care, Residential Care, Family Services, or Out-of-Home Care.
- Proven ability to lead large, geographically dispersed service portfolios through periods of growth and change.




- Strong understanding of Victorian child protection, out-of-home care, and family service systems.
- Experience developing and maintaining productive relationships with government agencies, peak bodies, community organisations, and key stakeholders.
- Demonstrated success managing complex operational environments, budgets, service contracts, and organisational risk.
- Strong commercial acumen and the ability to identify and implement strategic growth opportunities.
- Commitment to Reconciliation and delivering culturally safe and inclusive services.
- Exceptional leadership, communication, negotiation, and stakeholder engagement skills.
- Relevant tertiary qualifications in Social Work, Psychology, Human Services, Community Services, Business, or a related discipline.
- Meaningful work opportunity with one of Australia’s leading social purpose organisations
- Generous Salary Packaging benefits including NFP salary packaging and vehicle allowance
- Flexible hybrid working environment + optional monthly RDO

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.

Applications close midnight Thursday 29th of October 2026.

The Motley Hotel

The Motley Hotel, Bridge Road Richmond is now open and this your opportunity to belong to a select group of passionate hospitality people who get to run a unique lifestyle hotel. Further information about the hotel and its related history to Melbourne’s textile and clothing industry is below.

This opportunity is a hands on Sales role where you are taking every chance to introduce The Motley to the market and convert into bookings. Being in is such a great location, the market mix includes tech, corporate, leisure and lifestyle hotel groupies! You will work hand in hand with Marketing, Revenue and the GM to source and convert opportunities.

There are 80 rooms to sell every day of the week and culinary and cocktail experiences to be had at Ms Parkers and Threads roof terrace bar.

Now let me measure you up for this opportunity with some questions……

We like the unique and personal, how do you hunt for business?

Tell us how you introduce yourself to prospective clients – what’s your hook?

Bespoke and Tailored are words that describe the service that this role will provide. How do you find out the little things that will convert a warm lead into a booked customer?

VIP is a short acronym that means so much to The Motley Hotel. What is your experience with VIP’s?

Whilst there is lots of creativity in this role you will operate largely on your own. What do you need to have in place to feel organised and ready to do your best work?

Referrals are so important to build business, tell us about your relationships with tourism, sporting, entertainment, heath, government bodies that would love to stay at The Motley!

Open question,



why do you want to be part of this Motley bunch and what do you bring?

If you are looking for a role where you contribute directly to the culture, way of work, guest experience then get creative and put your hat in the ring!

About The Motley….

The Motley Hotel is located in the heart of Richmond’s, Bridge Road a historic street formerly filled with drapers, shoemakers, tailors, and grocers. The Motley is a highly curated, 80 room boutique hotel rising above the façade of historic Federation Terraces once occupied by costumier Ms. Mary Parker.

You’ll own a named list of SME, mid‑market and lower enterprise eCommerce merchants, typically doing $5M to $30M in revenue, and you’ll generate every opportunity on it yourself. No inbound leads will be routed to you.

You’ll work full cycle on what you source, with support from the Enterprise Sales Manager and CGO on the larger and more complex deals. This role suits someone who is comfortable with a cold start, has a point of view on the market, and would rather build a territory than inherit one.

About the Role:

You'll own a named list of SME, mid‑market and lower enterprise eCommerce merchants, typically doing $5M to $30M in revenue, and you'll generate every opportunity on it yourself. No inbound leads will be routed to you.

You'll work full cycle on what you source, with support from the Enterprise Sales Manager and CGO on the larger and more complex deals. This role suits someone who is comfortable with a cold start, has a point of view on the market, and would rather build a territory than inherit one.

Key Responsibilities:

- Own a named account list of mid‑market and lower enterprise merchants, and keep it current against our ICP.
- Build your own pipeline through outbound; cold calling, multi‑channel sequencing, LinkedIn, events and referral mining.
- Build and run your own AI tooling for the territory; research agents, enrichment and scoring workflows, account briefs, and anything else that removes manual work from your week.
- Use AI to find signal at scale. Monitor target accounts for buying triggers, surface merchants matching our ICP, and turn public data into a prioritised call list rather than a spreadsheet you maintain by hand.
- Prepare with AI before every meeting: account briefs, stakeholder mapping, competitor position, and a point of view on the merchant's fulfilment economics.Give yourself an unfair advantage to win.
- Share what you build. Tools that work get adopted across the Growth team, so the leverage compounds rather than sitting with one person.
- Prospect on buying triggers rather than volume. Brands entering the Australian market, peak season failures, funding rounds, 3PL contract renewals, and merchants outgrowing in‑house fulfilment.
- Run your self‑sourced deals end to end, from first touch through to signed contract and handover to Customer Success.
- Source and support enterprise opportunities for the Enterprise Sales Manager and CGO where deal size or complexity warrants it, staying involved in the account.
- Run discovery that puts numbers on merchant pain: cost per order, pick accuracy, SLA performance, peak capacity and growth constraints.
- Qualify with MEDDPICC from the first meeting, and disqualify early rather than carrying dead deals in the forecast.
- Keep HubSpot accurate: sequences, deal stages, contact

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