Love making someone's day? Join Australia's favourite sustainable packaging company and work alongside the founders at our Chatswood warehouse.

We're growing fast and need another great person on our Customer Service team. If you want to be part of the exciting next chapter of a pioneering packaging company, we'd love to hear from you.

This is a full-time, in office role, five days a week in Chatswood, with flexible start and finish times.

Hero Packaging is a well-loved, profit-for-purpose company helping businesses switch to sustainable packaging. We're a small team and a happiness-first company: we adore our staff and our customers. This is a newly created role driven by our growth, so you'll be joining at a time when there is plenty to build and be part of.

The role

You'll be the first point of contact for our customers and part of a close-knit Customer Service team. Day to day, you will:

- Respond to customers by email, phone and social media direct messages, quickly and accurately
- Prepare quotes for custom packaging projects, including for some of Australia's and the world's biggest brands
- Look up orders and resolve enquiries using Gorgias and Shopify
- Handle administrative tasks with a high level of accuracy




- Work closely with the rest of the CS team so every customer gets a fast, consistent answer

About you

- At least 1 year of experience in a customer service role
- You believe the customer comes first, and you're friendly, caring and empathetic with everyone
- Strong attention to detail: no spelling or grammar mistakes, and customer names are always spelled correctly
- Comfortable with customer service ticketing systems and similar software (we use Gorgias, Shopify, Slack and Google Drive)
- Able to reliably commute to Chatswood NSW 2067 five days a week
- Authorised to work in Australia

What we offer

- Full-time, permanent role with flexible hours
- The chance to work directly with the founders of a purpose-driven business
- A growing company where you can be part of what comes next
- Plenty of room to grow and develop your career in customer service, account management or sales.
- Plenty of street parking available, bus stops nearby, and 15-minute walk from Chatswood station.

Hero Packaging is an equal opportunity employer. We encourage applications from candidates of all abilities, backgrounds and experiences.

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📌 Customer Service Representative (Willoughby)
🏢 Hero Packaging
📍 Willoughby