Business Analyst – Enterprise Shopper Programme

Our client is seeking an experienced Business Analyst to join a major digital transformation program focused on Identity, Loyalty and Customer Experience initiatives.
This is an chance to contribute to a complex transformation program, working closely with business stakeholders, product teams and technology delivery teams to define requirements, support solution development and deliver meaningful business outcomes.

Key Responsibilities

- Elicit, analyse, document and validate detailed business and functional requirements.
- Maintain end-to-end requirements traceability throughout the project lifecycle.
- Facilitate workshops and stakeholder discussions to clarify requirements, priorities and business needs.
- Work closely with business, product, technology and delivery teams to ensure requirements are understood and aligned.
- Identify and manage requirements gaps, dependencies, assumptions, risks and impacts across workstreams.
- Support solution design, testing, implementation and business readiness activities.
- Track actions, resolve outstanding requirements and support timely decision-making.
- Ensure high-quality documentation and contribute to effective Business Analysis practices.

Our client is seeking an experienced Business Analyst to join a major digital transformation program focused on Identity, Loyalty and Customer Experience initiatives.
This is an opportunity to contribute to a complex transformation program, working closely with business stakeholders, product teams and technology delivery teams to define requirements, support solution development and deliver meaningful business outcomes.

Key Responsibilities

- Elicit, analyse, document and validate detailed business and functional requirements.
- Maintain end-to-end requirements traceability throughout the project lifecycle.




- Facilitate workshops and stakeholder discussions to clarify requirements, priorities and business needs.
- Work closely with business, product, technology and delivery teams to ensure requirements are understood and aligned.
- Identify and manage requirements gaps, dependencies, assumptions, risks and impacts across workstreams.
- Support solution design, testing, implementation and business readiness activities.
- Track actions, resolve outstanding requirements and support timely decision-making.
- Ensure high-quality documentation and contribute to effective Business Analysis practices.

About You
To be successful in this role, you will bring:

- Strong hands-on Business Analysis experience across complex business and digital transformation programs.
- Demonstrated experience working on Identity and Loyalty initiatives is essential.
- Proven capability in requirements elicitation, analysis, documentation and traceability.
- Experience working across customer identity, loyalty platforms, customer data or related digital ecosystems.
- Strong workshop facilitation and stakeholder engagement skills across business and technology teams.
- Ability to navigate ambiguity, manage competing priorities and bring structure to complex requirements.
- Experience identifying and managing dependencies, risks, assumptions and requirements gaps.
- Excellent communication, analytical, problem-solving and documentation skills.
- A proactive, collaborative approach with a strong focus on delivering business outcomes.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

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📌 Business Analyst – Enterprise Shopper Programme (Ryde)
🏢 Peoplebank
📍 Ryde