Leidos Australia is seeking a Service Desk Analyst to provide Level 1 and Level 2 ICT support within a mission-critical network monitoring and operations workplace. You will be the first point of contact for users, ensuring timely incident resolution and service restoration while escalating complex issues to specialists.
The role operates within an ITIL-aligned service management framework and supports 24x7 operational environments through proactive monitoring, incident management, and
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📌 Service Desk Analyst - 24/7 ICT Support & Incident Triage (Canberra)
🏢 Leidos
📍 Canberra
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