AIA Australia is seeking a General Manager, Customer to shape and lead our customer experience, engagement and wellbeing strategy. You will champion a customer-first culture, embed the voice of the customer in decisions, and drive enterprise-wide outcomes across channels and partnerships.
Reporting to the Chief Customer Operations and Claims Operations Officer, you will influence executive and board-level decisions while guiding governance, risk and remediation for customer outcomes across a
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📌 Head of Customer Experience & Wellbeing (Australia)
🏢 Aia
📍 Australia
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