Remote: Hybrid

Job DescriptionDescriptionSenior Support Technician – Trusted Tech, Client HeroYou’ve spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming.You know your way around infrastructure, but you also know how to talk to people.You’re the calm in the storm, the one clients trust when things get weird.Now it’s time to join a team that sees your depth, backs your growth, and gives you the space to build real client relationships while staying hands-on with the tech.We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across Australia, New Zealand, and the Philippines, we’ve grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.Why This Role Stands OutYou’ll be the go-to for key clients—building trust, solving problems, and making their day betterYou’ll work across a wide range of tech—servers, cloud infra, networking, messaging, and moreYou’ll collaborate with senior engineers and project teams to deploy smart solutionsYou’ll have time to train, space to grow, and support from people who get itWhat You’ll Be DoingBeing the calm voice and sharp mind clients turn to when things go sidewaysSolving problems across Microsoft AD, Azure, M365, Exchange, and Windows Server—sometimes before the client even know there’s a problemSupporting hybrid cloud setups like Azure, VMware, and Citrix with the kind of finesse that makes junior techs take notesDiagnosing weird, wonderful, and occasionally cursed issues across desktops, servers, networks, and backupsWhen required,



jumping into project deployments like a pro—no hand-holding requiredBuilding strong relationships with key clients so they ask for you by name (and maybe send snacks)Collaborating with senior engineers and solutions experts to keep environments clean, secure, and hummingRequirementsDeep infrastructure knowledge—from desktop to firewall, LAN/WAN includedStrong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platformsExperience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)Excellent communication skills—clear, confident, and client-friendlyA knack for complex problem-solving and ticket triageFamiliarity with ConnectWise, Labtech, Kaseya, or similar toolsA genuine desire to help, not just fixBenefitsWhat You’ll GetUp to $100k package + benefits for the right mix of skills and valuesFree access to Uprise—1:1 coaching with qualified psychologists or counsellorsFlexible working arrangements to support real work-life balance10 paid study days a year, exam fees covered, and pay rises for certsFastTrack mentoring program for personal and professional growthMAD (Making A Difference) Council—equality, charity, and sustainabilityTesla company car option (yes, really—conditions apply)Regular social events and a team culture built on trust, curiosity, and supportNeurodiverse? We’ve Got You.We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an setting where your skills shine brightest.AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).This is a role for someone who’s ready to be more than just technical support. If you’re still reading, we’d love to hear from you.

📌 Senior Support Technician (Canberra)
🏢 First Focus
📍 Canberra