Job Type: Full-time

We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney. This is a fantastic opportunity for a hands-on IT Support professional who enjoys working directly with users and providing a high level of customer service. You will be supporting students, teaching staff and administrative teams across a busy school environment. The position is initially offered on a 6-month contract, with a strong possibility of transitioning into a permanent role. About the Role You will provide Level 1/2 technical support across the school, troubleshooting hardware, software, user access and device-related issues. A key focus of the role will be supporting the school's iPad rollout and device management, making previous experience with Jamf highly desirable. Key Responsibilities * Provide Level 1/2 IT support to students, teachers and administrative staff * Deliver professional and friendly face-to-face technical support * Troubleshoot hardware, software and user access issues * Manage and resolve IT helpdesk tickets * Support the rollout,



configuration and deployment of iPads * Manage Apple devices using Jamf * Manage Windows devices through Microsoft Intune * Perform password and MFA resets and general user administration * Manage accounts and groups through Active Directory and Entra ID * Reimage and configure Windows laptops for redeployment * Assist with maintaining device compliance across the school * Provide excellent customer service and ensure a positive experience for end users About You To be successful in this role, you will have: * Previous Level 1/2 IT Support or Helpdesk experience * Solid troubleshooting and problem-solving skills * Excellent customer service and communication skills * Experience providing face-to-face IT support * Experience supporting Apple devices / iPads * Previous Jamf experience is highly desirable * Experience with Microsoft Intune would be advantageous * Knowledge of Active Directory and/or Entra ID * A proactive and hands-on approach to IT support * The ability to work 5 days per week on-site What's on Offer? * $600+ super per day * Initial 6-month contract * Strong potential for the role to transition to permanent * Hands-on exposure to Jamf, Intune, Apple and Microsoft technologies * Opportunity to work in an established education environment * A varied role combining technical support, device deployment and customer service

📌 Desktop Support Engineer (Australia)
🏢 Morgan Mckinley
📍 Australia