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Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Employment Type Permanent Closing Date 22 Oct :59pm Job Title Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company— we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store— you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

- BATHURST
- DUBBO MALL
- MUDGEE
- ORANGE
- PARKES

What You’ll Be Doing:

- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

- Plus 12% Superannuation
- Plus 10% Variable Remuneration**

**If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan’s rules (which we may change from time to time).

** the first 2 months guaranteed while you learn on board.

- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners .
- Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave .
- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You We’re Looking For?

- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Ben Furney Flour Mills is Australia’s leading family-owned flour manufacturer and distributor in regional NSW. Our operation has been established for over 30 years, and our business is continually growing to meet clients’ needs.

We pride ourselves on providing superior service to our customers. We are looking for a passionate and driven Customer Service Sales Support team member to join our friendly Sales and Service team.

Personal Attributes

- Customer–focused: We consider our customers the core of our business and are looking for like-minded individuals to maintain and improve the status quo.
- Communication:

Our customer service and sales support team members will need to be confident in their ability to communicate in both the written and verbal context, as they will be liaising with many facets of the broader community.

- Teamwork:



A demonstrated ability to be a positive and reliable team member with a ‘can-do’ attitude and willingness to learn.
- Attentive & Empathetic: The key component of our customer care is adding a touch of personalisation when engaging our customers. We are looking for a team member who can empathise with their cause and unify them towards the solution.
- Organisation & Negotiation: The proven ability to be organised is keen to develop their negotiation skills.
- Priorities: The ability to work well in a fast‑paced environment and provide proactive and strategic execution of all required tasks.
- Minimum 1 year of experience in a sales or customer service role

Key Accountabilities

- Communication of customer requirements.
- Client satisfaction.
- Ability to be an efficient and effective team member who can follow instructions and deliver outcomes.
- Demonstrates strong computer literacy and can pick up systems quickly.
- Proficient in Microsoft Office Suite and experience with CRM systems
- Following up on new leads to assist in driving sales.
- Revisiting previous clients with the aim of re‑engaging.
- Assist the Team Leader in monitoring sales & sales generation.
- Provide administrative customer service and sales support.
- Minimum Year 12 completion or equivalent required

With ongoing training and exposure to all aspects of the flour manufacturing and bread‑baking industry, this role will continue to evolve and grow with our company.

Employee benefits:

- Experience Before You Decide: Join us for a paid, two‑day on‑site immersion where you’ll see behind the scenes, meet the team, and explore how we work—so you can make an informed decision about whether we’re the right fit for you.
- Comprehensive health, wellness, and safety program for you and your family
- Emerging leaders academy
- Annual career development planning
- Bi‑annual feedback
- 6‑month induction
- Flexible work options

We would love to hear from you if you meet the above criteria. Please address how you meet the Key Accountabilities above in your application.

Our Recruitment Process

- NO SPONSORSHIP IS PROVIDED FOR THIS ROLE
- Previous applicants need not reapply – we have your application on file
- Only shortlisted candidates will be contacted
- Initial phone call with the Recruiter (20-30 mins)
- Meeting with manager (1 hour)
- HATS Assessment (20 mins)
- Reference Checks
- Job Offer
- Must have a permanent right to work in Australia

We are looking for a proactive and enthusiastic Client Services Officer to join our SMSF team in Dubbo. This is a part‑time (3 days per week) office based, 12‑month max‑term contract position providing the opportunity to develop and grow with a leading provider of Accounting and Financial Services.

Your role, your contribution!

- Take charge of diverse administrative tasks, from lodging tax returns to managing ATO correspondence and preparing financial packages
- Attend to ASIC requirements, along with new entity establishments
- Processing of orders for legal documents associated with SMSFs
- Be responsible for invoicing and WIP management while effectively communicating with advisors, partners, and corporate staff, delivering exceptional client service
- Communicate with accountants, partners and other staff to ensure exceptional service delivery to support them in servicing client requests

The perks of joining us!

- Exciting career development and ongoing training support
- Be part of our Reward & Recognition Benefits program, celebrating outstanding performance
- Experience a positive and collaborative work culture that fosters innovation and teamwork
- Comprehensive training with a dedicated buddy to guide you.

What you bring to the role

- Demonstrated proficiency using the Microsoft Suite
- Exceptional phone manner and admin/customer service expertise to deliver outstanding client service
- A genuine team player with a friendly and helpful attitude
- Excellent written and verbal communication skills
- High attention to detail and strong time management skills.

If this role sounds like a good fit - Apply now!

Our Impact: Why Findex?

At Findex, we help clients manage, grow, and protect their financial future with confidence. Since 1987, we’ve become a leading Australasian provider of integrated accounting, advisory, and wealth solutions, delivered through our “Wealth Accountant” and Family Office models. With 2,500 professionals across 100+ offices,



we combine local expertise with global reach and remain committed to supporting clients and communities in creating long‑term financial security.

For the Community - The Findex Community Fund (FCF) is dedicated to giving back to the communities we serve. Since 2018, we have donated over $4.3 million to more than 800 charities across Australia and New Zealand. Collectively, our team has dedicated over 9,000 volunteer hours, making a tangible impact in their communities through personal engagement.

For You - At Findex, we focus on developing our people first. With structured training and development opportunities, we allow our people to grow their career in a way that sets them up for success. We actively support our people by giving them extra support to external studies that is relevant to their role.

For our Customers - Together, Findex champion the success of over 75,000 Australasian businesses, helping them grow with expert advice, fresh thinking, and top‑tier professional services. Here, you’re empowered to work in a way that brings out your best — supporting your growth, your team, and the clients who trust us to make a real difference

For Diversity & Inclusion - Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you’re working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi‑task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast‑paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

- Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
- Provide customers with status reports on shipments, and help to package and ship products as needed.
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto‑shipment enrolment.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
- Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
- Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

- High school certificate or equivalent
- Ability to comfortably sit for long periods of time
- Good Computer and Typing Skills
- Comfortable desk and good Internet connection
- Strong interpersonal skills

Preferred

- Ability to resolve conflict and de‑escalate tense situations

Remote Customer Service Agent - Work at Home

Job Description

We are looking for people who are motivated to participate in paid research across the country and local areas. Join this Work from Home Australia Market Research Panel Today.

Compensation: Work from home and take surveys to earn Money.

Opportunities to earn rewards.

Responsibilities: Take part with work from home surveys/studies by following written and oral instructions. Participate in research focus groups. Each panel receives a complete written study.

Needs: You must have a working camera on your smart phone or a webcam on your desktop/laptop. Access to reliable internet connection is essential.

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📌 Customer Service & Wholesale Support For A Retail Company In Australia (Home Based Full Time) (Dubbo)
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