Westpac Group in Sydney is seeking a Manager, Customer Experience Improvement to lead rapid design sprints that map current and target journeys. You’ll work closely with the Executive Manager to identify opportunities and design customer-centric improvements across the Consumer Bank, running workshops, developing concepts and testing with customers and bankers.
The role requires a solid Human-Centred Design background, proven ability to influence senior stakeholders and to translate insights
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📌 Customer Experience Design Lead - Hybrid (Sydney)
🏢 Regional Express Rex
📍 Sydney
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