19 Oct
|
Australian Financial Complaints Authority
|
Sydney
19 Oct
Australian Financial Complaints Authority
Sydney
The Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Resource Coordinator to develop and publish rosters across a six-week planning cycle, and to actively monitor real-time queues to ensure coverage aligns with customer demand.
You will use forecast insights and daily performance reporting to inform the Customer Service Leadership team and recommend staffing strategies to manage contact volumes, adjusting rosters for plan changes and unplanned events.
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📌 Resource Planner – Hybrid Scheduling for Customer Service (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney