Corporate Travel Sales Manager – Sydney

Job Description

Summary:

Reporting to the Head of Sales, the aim is to achieve sales targets by promoting and selling the company's services and products to existing and new customers. Make a positive contribution to the growth and profitability of the business by identifying and winning new business opportunities.

Key Accountabilities:

- Conduct market research to identify prospects across target verticals and understand their travel needs
- Using a range of initiatives to identify, pursue and progress new business opportunities through the sales cycle
- Act as the primary point of contact for your prospects to build, develop and maintain strong and successful relationships
- Work with Bid Team to manage, prepare and present compelling sales proposals, presentations and follow-up
- Manage, attend and present at external prospect/customer meetings, events and internal meetings
- Develop and implement effective sales strategies to achieve sales targets and company goals
- Supported by our commercial team, negotiate and manage contracts and agreements for new clients and renewals
- Collaborate with the Implementation Team and other departments across Gray Dawes to ensure seamless service delivery
- Work closely with the sales team to share industry knowledge, best practices and support each other in achieving sales objectives
- As required, mentor and coach junior sales team members, providing guidance and support for their professional development
- Build and maintain a professional network across the travel industry, keeping up to date with industry trends, competitors, and market conditions
- Represent the company at industry events, trade shows, and conferences

General Accountabilities:

- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.

Experience:

- Proven record of sales success in sales role within a service environment
- Identification and development of new business opportunities through to fulfilment
- Negotiating with key decision makers

Skills/Knowledge:

- Proficiency in CRM software and Microsoft Office suite
- Excellent communication, presentation and negotiation skills
- Results orientated self-starter with the ability to prioritise own workload
- Industry knowledge
- Understanding of tendering and pricing processes
- Ability to develop and maintain good customer relationships
- Able to accurately assess customer needs and expectations
- Motivated by the achievement of targets
- Able to assimilate information and knowledge accurately




- Respond positively when under pressure to achieve targets and deadlines
- Existing knowledge of current trends and conditions within the Business Travel industry

Special Requirements:

- Able to travel within Australia and stay away from home as required
- A professional image when representing the company
- Able to attend out-of-hours events, training and presentations

Reporting to the Head of Corporate, the Corporate Travel Specialist is responsible for managing all corporate travel requests efficiently and professionally. You’ll coordinate air, hotel, and ground travel arrangements while ensuring every booking aligns with client policies, preferences, and service level agreements.

The ideal candidate is a highly organised and customer-focused professional with a passion for delivering exceptional travel experiences. You thrive in a fast-paced environment, take pride in accuracy and attention to detail, and approach every client interaction with professionalism and care. You bring a solutions-oriented mindset, strong communication skills, and the ability to anticipate and exceed client expectations.

Key Responsibilities

- Manage all travel reservations in accordance with client travel policies and contracts.
- Respond promptly to requests by phone and email within agreed timeframes.
- Offer clients at least two alternative itineraries and fare options for each trip.
- Provide professional advice on passport, visa, and health requirements.
- Deliver accurate confirmations, itineraries, and costings to clients.
- Ensure travel documentation is correct, complete, and delivered on time.
- Follow up with clients after travel to confirm satisfaction and identify improvements.
- Maintain strong relationships with airline, hotel, and car hire partners to maximise value.
- Keep knowledge current by attending industry events and product updates.
- Process invoicing and refunds accurately and within required timeframes.

What You Bring

- Proven experience in corporate or business travel consulting.
- Proficiency in GDS (Sabre) and Tramada systems.
- Excellent communication and client service skills.
- Strong attention to detail and the ability to manage multiple priorities.
- A collaborative, solutions-focused mindset with a commitment to excellence.

Why Join Spencer Corporate Travel

- Be part of an award-winning corporate travel agency with a long-standing reputation for quality and care.
- Join a supportive Sydney-based team that values professionalism, teamwork, and continuous improvement.
- Enjoy a hybrid work model offering flexibility and work-life balance.




- Access opportunities for growth and professional development in a respected and expanding organisation.

About Spencer Corporate Travel

Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a robust reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.

We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client’s needs.

At Spencer Corporate Travel, we’re committed to excellence and consistently go above and beyond for our clients. We’re proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.

Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.

Total Rewards

Here’s what we offer:

- Building a diverse and inclusive team, supporting career growth and development.
- An employee charitable donation and employee referral program.
- Hotel and travel discounts.
- Regular social events and celebrations.
- 20 vacation days per year, 10 sick/emergency leave days, superannuation (not inclusive of salary), Employee Assistance Program through TELUS Health.

Spencer Corporate Travel is LodgeLink Company

About LodgeLink

LodgeLink, a Black Diamond Group company, is a tech-driven platform transforming workforce travel. We make it easy to find, book, and manage crew accommodations through a streamlined digital solution backed by a growing network of hotel and lodge partners.

We’re on a mission to simplify crew travel while saving time and money for our customers. United by our values - collaboration, agility, dependability, inventiveness, and audacity, we’re building innovative solutions and delivering standout customer experiences.

Spencer Corporate Travel & LodgeLink are a part of Black Diamond Group, a publicly traded company with 20 years of experience in modular space and workforce solutions, operating across Canada, the U.S., and Australia.
Learn more:

We Are an Equal Prospect Employer

We’re committed to fostering a diverse and inclusive environment. We welcome applications from all qualified individuals, regardless of race, gender, orientation, ability, age, or background. If you need accommodation during the recruitment process, please let us know.

InfoConsulting is an equal opportunity employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages and backgrounds, and carers, and we assess every applicant against the same written criteria.

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