Be the Connection That Keeps Everything Moving

At CBM Facilities Group, we're more than a facilities services company. For over 22 years, we've been the central hub connecting organisations with our trusted Trade Partner Network, delivering protected, reliable and high-quality maintenance services across Australia, New Zealand and Hawaii.

Every day, businesses rely on us to respond quickly, solve problems and keep their operations running smoothly. That's where you come in.

As a Client Service Officer, you'll be the first point of contact for our clients and Trade Partners. You'll take each job from the first request through to completion, match the right tradesperson to the work, and make sure it's done safely, on time and to a high standard.

About the Role

You'll join our Service Team, the hub that keeps clients, trades and our internal team working as one. Day to day, you'll be:

Answering client requests by phone, email and online portals, and working out exactly what's needed

Prioritising jobs based on urgency and safety

Matching the right Trade Partner to each job and scheduling the work

Making sure every tradesperson is licensed, insured and safety-ready before work starts

Organising quotes and approvals

Keeping clients updated from start to finish, so there are no surprises

Checking completed work meets our quality standards

Spotting problems early and finding solutions

About You





You'll thrive here if you enjoy working with people, solving problems and keeping lots of priorities moving. You'll bring:

Experience in customer service, coordination, scheduling or administration

Excellent communication skills and the ability to build trust quickly

Strong organisational skills and great attention to detail

The ability to juggle competing priorities in a fast-paced environment

A proactive, solutions-focused mindset

A safety-first attitude

Confidence with technology, and openness to AI and new systems

We welcome applicants from all industries. Our proven systems and processes do the heavy lifting, and full training is provided, so you can focus on what you do best: delivering great service and building strong relationships.

Why Join CBM?

Work that matters: help connect organisations, tradespeople and local communities, with real impact every day

A team that has your back: we work as one team and support each other

Smart technology: modern systems and AI tools that help you work smarter, not harder

Room to grow: ongoing training and career development as our business continues to grow

Life at CBM

Our values guide how we work every day: working as one team, connecting for success, communicating clearly, moving with purpose, prioritising quality, and putting safety and compliance first.

Ready to Join CBM?

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📌 Client Service Officer - Tamworth (North Tamworth)
🏢 Countrywide Building Maintenance (CBM
📍 North Tamworth