Infosys is seeking a Senior Major Incident Manager in Sydney to lead end-to-end resolution of high-priority incidents (P1/P2), coordinate across vendor teams, and communicate effectively with stakeholders to minimize business impact.
The role requires solid crisis leadership, ITIL expertise, and hands-on ITSM tool experience, with hybrid work arrangements in Sydney. A proactive, analytical mindset will drive rapid service restoration and continuous improvement.
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📌 Major Incident Manager - Hybrid ITIL Leader & Crisis Champion (Sydney)
🏢 Infosys
📍 Sydney
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