Sales Support & Customer Enquiry Coordinator

Based in Bayswater North, Melbourne, with remote work available for the right candidate. Applications welcome Australia-wide.

The sales support and customer enquiry coordinator will be responsible for responding to and follow up customers who submit an online enquiry to Dream Courts. The role involves contacting leads that our sale staff have not yet been able to reach, understanding what the customer is looking for, gathering information, answering initial questions, maintaining customer records and passing on active leads to our sales leaders. This is a highly customer-focused role suited to someone who is confident speaking with people, enjoys building relationships and is motivated by achieving results.

Key responsibilities

Monitor and respond to current customer enquires received through the Dream Courts website

Pick up customer contact once the sales leads pass them on to you

Make outbound phone calls to potential customers to discuss their requirements

Follow up enquires that have not yet progressed

Ensure no genuine customer enquiry is missed or left without a response

Pass on reactive leads to the sales leads in a timely manner

Speak with customers to understand their project requirements

Establish what type of court or solution the customer is interested in

Gather important project information





Accurately record all customer interactions, notes and follow-up activities in the CRM system

About you

Excellent verbal and written communication skills

Confidence speaking with customers over the phone

A friendly, professional and enthusiastic manner

Strong follow up and organisational skills

The ability to build rapport quickly with potential customers

Strong attention to detail

Good computer and CRM skills (ideally Salesforce)

The ability to manage multiple enquires and priorities at once

A proactive and results driven approach

Previous experience in sales, customer service, administration or lead generation is desirable

About us

Dream Courts™ is Australia's leading provider of premium sports court solutions, specializing in the design, supply, and installation of custom basketball, pickleball, netball, and tennis courts across residential, school, and community spaces. As the official court partner of the NBL and Basketball Australia we deliver excellence, innovation, and service that transforms playing experiences nationwide.

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📌 Remote Sales Support & Customer Enquiry Specialist (Melbourne)
🏢 Dream Courts
📍 Melbourne