Job Type: Permanent position | Full time position

Job Description

MEETWORLD Our client , A. C. TRADERS PTY LTD is seeking a passionate, motivated and experienced Shop Manager to lead the operations of our successful and popular café and quick-food business. The ideal candidate will have a strong focus on achieving sales targets, increasing revenue, controlling operating costs and ensuring exceptional customer service.

Company: A. C. TRADERS PTY LTD Position: Shop Manager (Retail Manager – General) ANZSCO Code: 142111 Employment Type: Full-time, Permanent Salary: AUD $79,000–$85,000 per annum Location: Homebush West, NSW 2140, Australia Benefits Competitive annual salary of AUD $79,000–$85,000.

Benefits

- Employee discounts.
- Opportunity to join a small, dynamic and supportive team.
- Full-time, permanent employment.

Task & responsibilities

- Regularly reviewing sales results and customer preferences to decide which food items, beverages and takeaway products should be offered, adjusted or removed from the business’s range;
- Monitoring stock usage and maintaining suitable quantities of coffee, beverages, food ingredients, packaging materials and other supplies required for daily operations;
- Checking stock deliveries, following up shortages or quality issues and arranging further orders when required;
- Dealing with suppliers, comparing prices and negotiating suitable purchasing terms to control costs and maintain product quality;
- Reviewing the cost and profitability of products and setting or recommending prices for menu items, beverages, meal deals and promotional offers;
- Planning local promotions, special offers and loyalty initiatives to increase sales and attract recent and returning customers;
- Keeping prices, products and promotional offers consistent across the in-store menu,



point-of-sale system, online ordering service and food-delivery platforms;
- Monitoring the standard and speed of customer service and resolving customer enquiries or complaints in a professional manner;
- Providing customers with information about available products, ingredients, allergens and suitable menu options when required;
- Maintaining accurate records of sales, purchases, stock movements, wastage, refunds, cash takings and other daily transactions;
- Preparing sales and expenditure estimates and monitoring revenue, wages, stock costs and other operating expenses against the business budget;
- Reviewing financial and operating reports and introducing practical measures to reduce wastage, control labour costs and improve profitability;
- Recruiting suitable employees, conducting interviews and assisting with decisions regarding staff appointments;
- Preparing staff rosters according to expected customer demand, business operating hours, employee availability and the approved wage budget;
- Training new employees in customer service, point-of-sale procedures, product knowledge, food handling, workplace safety and store procedures;
- Allocating daily responsibilities to staff and supervising counter employees, baristas, kitchen staff and other team members throughout their shifts;
- Monitoring staff performance, providing guidance and addressing attendance,



conduct or performance concerns when necessary;
- Supervising store opening and closing procedures, cash handling, daily reconciliation and the secure operation of the premises;
- Ensuring that the workplace was kept clean, organised and safe and that employees followed applicable food-safety, hygiene and work health and safety requirements;
- Inspecting equipment, storage areas and customer-service facilities and arranging maintenance or repairs when required;
- Coordinating with suppliers, contractors, delivery-platform representatives and service providers to resolve operational matters;
- Reporting to the director regarding sales performance, staffing, stock requirements, operating costs, customer feedback and the overall performance of the business.

Qualifications

- At least one year of relevant retail management experience, preferably in a café, fast-food outlet or food retail business.
- A diploma or higher qualification.
- Strong leadership, communication and interpersonal skills.
- Knowledge of applicable food safety, hygiene and workplace safety requirements.
- Experience managing budgets, sales targets, operating expenses and financial performance.
- Solid numerical and analytical skills, with the ability to interpret sales and financial reports.
- Excellent staff management, rostering, training and organisational skills.
- The ability to work effectively in a fast-paced customer service environment.
- A high level of food safety awareness and attention to detail.
- Flexibility to work in accordance with business operational requirements.
- Full working rights in Australia.

A. C. TRADERS PTY LTD is an equal prospect employer and welcomes applications from suitably qualified candidates.

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