Job Info

Location: Kalgoorlie, WA

Salary: $80,001 - $100,000

Job Type: Permanent position | Full time position

Job Description

Terry Truck Rentals Pty Ltd As the Customer Service Manager, you will oversee the daily operations of our Kalgoorlie locations, leading a team to deliver exceptional customer service while ensuring efficient business operations. This role combines leadership, customer engagement, staff management, and operational oversight in a fast-paced environment.

Benefits Attractive salary package Full time, stable position Opportunity to lead and develop a high performing team Supportive team setting Task & responsibilities Managing and supervising staff, customer service operations and fleet Leading, training and mentoring customer service staff Manage the location finances and prepare operational and performance reports as required Review operational performance,



analyse sales and financial data and identifying service improvements Coordinate staff rostering including annual leave and workforce requirements Building and maintaining strong customer relationships Supporting business growth through customer retention and service excellence Monitoring customer satisfaction and resolving complex customer issues Qualification & experience Relevant AQF Associate Degree, Advanced Diploma or Diploma or 3 years relevant experience may substate for the formal qualification The right person for this role will have the following key skills and qualities: Robust customer service and conflict resolution skills Excellent communication, organisational and time management skills Demonstrated experience leading and developing teams About Company Terry Truck Rentals is a well-established vehicle and truck rental business recognised for delivering reliable transport solutions and exceptional customer service across Western Australia. We pride ourselves on maintaining a high-quality fleet, building strong customer relationships, and fostering a positive and professional team culture. As we continue to grow, we are seeking an experienced Customer Service Manager to oversee daily operations and lead our Kalgoorlie team.

Work Type: Full time Salary: $75000-85000 Job Publish: 19-10-2026 Job Expire: 18-11-2026 Apply on: Customer Service Manager Job here! This job is brought to you by workinitiatives.com.au.

📌 Customer Service Manager (Kalgoorlie - Boulder)
🏢 Sociable Tech
📍 Kalgoorlie - Boulder