The Service Design Engineer plays a critical role in shaping technical solutions for customers by collaborating closely with sales teams and internal stakeholders. This position is responsible for leading the design of service solutions, ensuring alignment with customer requirements and project timelines. The engineer provides expert input during pre-contract phases, responds to RFIs and RFPs, and ensures the delivery of high-quality, feasible solutions.

Strong communication and organizational skills are essential for managing multiple priorities in a dynamic, fast-paced environment. The Service Design Engineer is tasked with providing technical leadership and expertise throughout the pre-contract phase, working directly with sales teams, customers, and internal departments to develop robust service solutions. The role involves leading the design process, ensuring that all customer requirements are accurately captured and that implementation timelines are met.

The engineer is responsible for responding to technical queries, preparing detailed documentation, and coordinating with teams such as Capacity Management, Facilities, Security, and Sales.



Effective communication and technical writing are crucial for delivering explicit and precise proposals. The position demands a proactive approach to problem-solving, the ability to manage multiple projects simultaneously, and a strong sense of urgency to meet deadlines.

Attention to detail and the ability to work independently while collaborating with cross-functional teams are key to success.

- Higher technical education (Engineering Degree, FH, HF) or comparable qualification
- 7-10 years working experience in a data center or similar high technology environment
- Specialized technical expertise in datacenter, telecommunications, IT, or electrical fields
- Advanced AutoCAD skills and proficiency in MS Office suite (Word, Excel, PowerPoint)
- Fluent in English (C1 or higher) and native speaker (both written and oral)
- Self-starter with initiative and proactivity
- Strong organizational skills and ability to prioritize in a fast-paced environment
- Excellent communication and interpersonal skills

📌 Solution Architect (Australia)
🏢 DIGITAL REALTY
📍 Australia