Agency Purpose

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

The AEC’s values and commitments

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

About the Team

You will join a collaborative team delivering the Funding and Disclosure (FAD) Reform Program. The program was established to enable the AEC to implement and administer legislative amendments to the Commonwealth Funding and Disclosure Scheme, increasing transparency and accountability in Australia’s electoral system.

The FAD Reform Program comprises the FAD Program Management Office Branch, the FAD Policy, Engagement and Design Branch, and the FAD Technology Branch. Together, these branches are strengthening the AEC’s regulatory capability and designing, building and implementing a new ICT system to support the scheme.

The Build and Run Team plays a key role in ensuring ICT solutions are effectively transitioned into business-as-usual operations, supporting reliable service delivery and sustainable support arrangements. The team works closely with project teams, business areas and technical stakeholders to enable successful adoption, ongoing support and continuous improvement of new capabilities.

The Prospect





This is an exciting opportunity to join the AEC and contribute to work that has a direct impact on Australia's democratic processes.

As the Service Desk Manager, you will lead and coordinate activities that support the transition of the Funding and Disclosure Reform Program's ICT capability from project delivery into business-as-usual operations. You will play a key role in establishing effective support arrangements, maintaining service continuity and ensuring a positive support experience for both internal and external stakeholders.

Working closely with project leadership, technical teams and business stakeholders, you will provide high-level advice, manage planning and governance activities, coordinate dependencies and contribute to the successful delivery of program outcomes. You will also develop strong relationships across the Funding and Disclosure Reform Program and the Chief Information Officer Division to ensure support arrangements are effective, sustainable and aligned with business needs.

This role offers the opportunity to apply your stakeholder engagement, analytical and ICT service management expertise in a complex and high-profile environment while contributing to nationally significant outcomes.

To excel you’ll have:

We are seeking a motivated and capable professional who can demonstrate the skills, knowledge and experience required to perform successfully in this role, including:





- Demonstrated experience in ICT systems and applications, including product management, service delivery and ongoing sustainment activities.
- Ability to communicate clearly and effectively with a range of technical and non-technical audiences, both verbally and in writing.
- Experience preparing, reviewing and quality assuring complex correspondence, reports, briefs or other documentation with a high level of accuracy and attention to detail.
- Proven capacity to build productive working relationships and collaborate across multidisciplinary teams to achieve shared outcomes.
- Demonstrated ability to manage competing priorities, adapt to changing circumstances and maintain performance under pressure.
- Experience providing analysis, advice and recommendations on complex issues to support informed decision-making.
- Ability to exercise sound judgement and make well-reasoned decisions within legislative, policy and operational frameworks.

Desirable

- Relevant qualifications and/or experience in project management, ICT, service management or a related discipline.
- Experience working in, managing or coordinating projects or programs, preferably within an Agile environment.

Eligibility

- AEC employees must be Australian citizens.
- Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
- Applicants are required to consent to, undergo, obtain and maintain a character clearance.
- Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

📌 Service Desk Manager, FAD Build and Run Team (Australian Capital Territory)
🏢 Australian Electoral Commission
📍 Australian Capital Territory