This role is responsible for leading the end-to-end delivery, operation, and continuous improvement of digital channel services, including web, mobile, and associated platforms. It oversees a blended workforce of APS and vendor teams to deliver user-centred, high-quality digital solutions aligned with organisational strategy and enterprise architecture.

The position drives multi-stream delivery across complex projects, ensuring effective prioritisation, resource management, governance, and release planning. It also plays a critical role in maintaining platform stability through operational leadership, incident response, and seamless transition to business-as-usual support.

A key focus of the role is building and leading high-performing, multidisciplinary teams, fostering a team-oriented,



agile and outcome-driven culture while supporting capability uplift and continuous improvement across delivery practices. The role also leads major channel transformation and upgrade initiatives, ensuring alignment with technology roadmaps and digital standards.

Additionally, the position ensures strong vendor and service management, embedding delivery frameworks, governance, and performance reporting to maximise value and uplift organisational maturity. It promotes a culture of safety, inclusion, and accountability, ensuring compliance with all organisational, legislative, and work health and safety requirements.

📌 Channel Services Manager (Melbourne)
🏢 Bureau Of Meteorology
📍 Melbourne