Claims and Legal Services Manager, Strategy & Operations

- Newly created leadership opportunity with significant influence and scope to shape the future Claims and Legal Services operating model
- Drive operational excellence, business transformation and strategic improvement within a purpose-driven, member-owned organisation
- Adelaide or Sydney | Full time | Hybrid

Impact of the organisation

Miga (Medical Insurance Group Australia) is a member-owned organisation, supporting over 40,000 medical professionals across Australia, including doctors, medical students, practices and healthcare organisations.

For over 125 years, Miga has been committed to offering reliable indemnity protection, empowering Australian doctors to focus on what matters most: delivering exceptional care to their communities and patients.
Today, they look after their loyal and growing member and client base from offices based across Adelaide, Sydney, Brisbane, Melbourne, and Perth. From the introduction of industry reforms to the rise of new technologies in medicine, they have always been at the forefront of providing solutions that help their members navigate complex issues with confidence, no matter where they are in Australia.

Impact you will have in this role

Miga's Claims and Legal Services team is entering an exciting new phase of growth and transformation. This pivotal leadership position will ensure the operating model, workforce capability and systems continue to evolve ahead of future demand.

This is a unique prospect to combine strategic planning, operational transformation and commercial leadership in a role with genuine purpose, influence and long-term career potential.

As the Claims and Legal Services Manager, Strategy & Operations, you will play a key role in shaping how the function operates, identifying opportunities to streamline workflows, strengthen governance, optimise resource utilisation and enhance the delivery of legal services.

Reporting to and working closely with the Head of Claims and Legal Services, you'll drive operational excellence across the department by leading business improvement initiatives, developing scalable operating models, strengthening performance reporting and supporting strategic workforce planning.

You will also play an important role in overseeing external legal service provider relationships, ensuring service quality, commercial performance and resource allocation continue to support Miga's evolving needs.

This is an opportunity for someone who enjoys bringing structure to complexity, influencing senior stakeholders and translating strategic priorities into meaningful and measurable operational improvements.

Key Responsibilities

- Lead operational excellence, continuous improvement and business transformation initiatives across the Claims and Legal Services function
- Review and redesign business processes, workflows and operating models to improve efficiency,



consistency and service delivery
- Develop operational strategies, governance frameworks, performance measures and reporting to support effective decision-making
- Partner with leaders to strengthen workforce planning, resource utilisation, team capability and operational performance
- Drive system optimisation, workflow automation and technology improvements, supporting effective implementation and change management
- Oversee external panel law firms and legal service providers, strengthening governance, service standards, commercial performance and cost effectiveness
- Provide financial and operational analysis, including budgeting, forecasting, resource allocation and business cases to support strategic planning
- Build strong relationships across the organisation to deliver strategic improvement initiatives and support sustainable growth
- Identify emerging operational, regulatory and technology trends to ensure the function remains positioned to meet future business needs

About You
You will be a commercially minded and strategic operational leader who enjoys improving the way complex business functions operate and has a proven ability to influence positive change.

We are searching for an accomplished professional with experience across operations, legal services, insurance, claims or another highly regulated or professional services environment.

You understand what enables a high-performing function to operate effectively and can translate strategic priorities into pragmatic solutions that improve processes, strengthen capability and deliver measurable business outcomes.

You thrive in complex environments, can confidently influence senior stakeholders and have a track record of delivering operational improvement and business transformation with an adaptable and collaborative approach.

Skills and Experience:

- Proven success in business operations and operational excellence, ideally within legal services, insurance, claims, professional services or another highly regulated environment
- Demonstrated experience leading continuous improvement, business transformation and operational change initiatives
- Strong commercial, financial and analytical capability, including budgeting, forecasting, workforce planning and resource management
- Experience developing operational frameworks, governance processes, KPIs and performance reporting
- Proven ability to manage external service providers, commercial arrangements and performance outcomes
- Experience partnering with leaders to strengthen workforce capability,



performance and organisational effectiveness
- Strong project management experience, ideally involving systems implementation, technology optimisation or process improvement
- Excellent stakeholder management and influencing skills, with the ability to build relationships across all levels of an organisation
- Sound understanding of governance, compliance and risk management within a regulated environment
- Relevant tertiary qualifications in business, management, law, insurance or a related discipline

Benefits of Working at Miga

Joining Miga means becoming part of a values-driven organisation that genuinely invests in its people, both professionally and personally.
Benefits include:

- A meaningful leadership opportunity where you'll shape the future of a critical business function and drive organisation-wide improvement
- Additional 1.5% employer superannuation contribution above the legislated super guarantee
- Comprehensive wellbeing support, including wellness subsidies, an Employee Assistance Program and initiatives that promote physical and mental wellbeing
- Generous leave benefits, including paid parental leave and additional leave options for wellness, years of service and community contribution
- Professional development opportunities with access to ongoing learning and training to support your career growth
- Salary packaging options, including novated leasing, superannuation and charitable donations
- Additional peace of mind through income protection insurance and complimentary domestic and international travel insurance for you and your family

How to Apply

Please apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Erin Hinchey at Impact Advising on 04•• ••• 509 or by email ••••@impactadvising.com.au

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.

📌 Claims and Legal Services Manager, Strategy & Operations (Sydney)
🏢 Impact Advising
📍 Sydney