Emergency Department Patient Experience Officer application checklist: patient communication and required health forms

The Emergency Department Patient Experience Officer role at Northern Sydney Local Health District focuses on communication in the Northern Beaches Hospital emergency department waiting room. The officer helps patients and carers communicate with clinical staff and supports a clearer, more respectful experience while people wait for care. The work calls for robust interpersonal skills, practical problem solving and composure when concerns or expectations are difficult to manage.

Prepare examples of helping patients or customers under pressure: how you listened, explained the next step and coordinated support. Alongside the required health forms, our recommended preparation is a focused two-page letter and a three- to four-page CV, adapted to the employer portal’s submission format.

The permanent full-time position is for 38 hours a week and is classified as Administration Officer Level 6. Your examples should explain how you listened to concerns, negotiated a useful next step and worked within your responsibility while keeping others informed. Keep the patient-experience focus clear: the role supports communication between patients, carers and clinical staff.

Emergency Department Patient Experience Officer role snapshot

Role Emergency Department Patient Experience Officer

Organisation Northern Sydney Local Health District

Location Northern Beaches Hospital

Employment Permanent full-time, 38 hours a week

Salary or remuneration $1,665.37 to $1,704.75 per week, Administration Officer Level 6

Job ID 603637

Closing date Tuesday 20 October 2026; confirm the exact time in the application portal

Complete the required health forms and vaccination evidence, then organise your written evidence around patient communication, independent judgement and practical problem solving.

Application requirements for Emergency Department Patient Experience Officer

- Completed TB Assessment Tool
- Available vaccination evidence, uploaded with the application





Prepare the specified health forms and available vaccination evidence. For your written evidence, prioritise calm communication, independent judgement, resilient problem solving and the NSLHD CORE values.

Role conditions and qualifications

- Permanent full-time work at Northern Beaches Hospital, 38 hours a week
- NSW Health Category A position requiring immunisation and screening for specified diseases under the OASV policy

Candidate evidence for Emergency Department Patient Experience Officer

Improve the experience of patients and carers in the emergency department waiting room by coordinating communication with clinical staff and providing responsive, customer-focused support. The evidence areas below help you choose examples for that work.

Requirement or evidence area

How to demonstrate it

NSLHD CORE values Use an example showing Collaboration, Openness, Respect and Empowerment in your work with colleagues, patients, carers or other stakeholders.

Interpersonal skills and customer-focused service Describe how you worked with a patient, carer or customer and colleagues to understand a concern and provide respectful, useful assistance.

Independent work with minimal supervision Explain how you recognised what needed attention, took responsibility for the next step and sought help when the issue required it.

Negotiation and resilient problem solving Use a difficult interaction to show how you stayed composed, adapted your approach and negotiated a practical way forward.

Computer literacy Name the systems or tools you used and explain how they supported accurate information or effective service communication.

Example application structure for Emergency Department Patient Experience Officer





Use the outline below to organise a clear statement of your suitability. Connect patient communication, independent work and practical problem solving to the waiting-room experience, and support each point with a specific example.

Application section

What to include

Opening Introduce your patient, carer or customer-service experience and interest in emergency department communication.

Interpersonal service example Explain the concern, the people involved and how you communicated respectfully with the person and relevant staff.

Independent action Show how you decided what to do within your role and recognised when another person needed to become involved.

Negotiation and resilience Describe the choices that helped you manage a difficult interaction and reach a useful next step.

Computer skills and health requirements Briefly explain your system use and confirm that you will provide the specified forms and available vaccination evidence.

Closing Connect the evidence to improving patient and carer communication in the waiting-room setting.

Before you submit

Check that the OASV Undertaking/Declaration Form, TB Assessment Tool and available vaccination evidence are included as instructed. Follow the form’s final document and selection-response requirements. Make your communication, independent judgement and problem-solving examples relevant to the patient waiting-room experience before the 20 October deadline.

Help with your Emergency Department Patient Experience Officer application

If you want help organising your own evidence and preparing the written documents, request application support from Team 3Thirty . Bring the vacancy and your current CV so the application can address the work you have actually done.

COMPLETE GOVERNMENT APPLICATION

Get your government application written for you

We prepare your CV and every written document the job ad requires, including a cover letter or targeted responses where requested. Your application is built around your real experience, ready for you to review and submit.

#J-18808-Ljbffr

📌 Emergency Department Patient Experience Advocate (Northern Beaches Council)
🏢 Team 3Thirty
📍 Northern Beaches Council