About the job Customer Service Travel Agent

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries

Provide transparent, friendly communication via phone, email, and social platforms

Research destinations, pricing, promotions, and travel requirements

Manage bookings, changes, cancellations, and travel documentation

Resolve client concerns with professionalism and care

Build long-term relationships that turn travelers into repeat clients

What We’re Looking For:





Strong customer service and communication skills

Organized, self-motivated, and comfortable working independently

Passion for travel and helping others

Ability to multitask and pay attention to details

Sales or hospitality experience is a plus (but not required)

Willingness to learn and stay updated on travel trends

Why Join Us:

Flexible, remote opportunity

Ongoing training and mentorship

Growth potential within the travel industry

A supportive, positive team culture

The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.

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📌 Remote Travel Planner & Concierge (Melbourne)
🏢 Hellosunshinetravels
📍 Melbourne