Job Description

What you’ll be doing:

This is an excellent entry-level opportunity for someone with 2+ years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager you will be responsible for driving customer retention, product adoption, engagement and long-term value across a portfolio of Industry & Leisure customers.

- Manage a portfolio of Industry & Leisure customers, driving retention, product adoption and long-term customer value.
- Build solid customer relationships through proactive engagement, performance reviews and best-practice guidance to maximise SaaS subscription value.
- Monitor customer health, identify risks and opportunities and implement strategies to improve satisfaction, reduce churn and support growth.
- Partner with State Managers, Account Executives, Onboarding and Advertising teams to deliver a seamless customer experience across the customer lifecycle.
- Manage a high-volume customer portfolio, using strong relationship management and commercial acumen to achieve impactful customer outcomes.

📌 Customer Success Manager (Melbourne)
🏢 Carsales
📍 Melbourne